Process Improvement Lead

3 weeks ago


London, United Kingdom Heathrow Full time

Join us as a Process Improvement Lead, working across Heathrow’s complex operating environment, independently and as part of a team, to develop, lead and deliver process improvement initiatives to improve efficiency, quality, service and value for our passengers, stakeholders and colleagues alike.

**Your role will involve**:

- End to end process improvement planning and delivery aligned to Heathrow’s corporate objectives.
- Representing the voice of the customer, ensuring they are at the heart of any change process and confirming that changes always add customer value.
- Developing and maintaining excellent cross-functional relationships with both internal and external partners.
- Engagement and collaboration with stakeholders, airport-wide, to identify, plan, deliver, embed & report on process change initiatives (using Lean/Six Sigma)
- Using insight and data to inform Continuous Improvement initiatives and document efficiency, quality, value and service effectiveness.

**These skills are essential**:

- Analytical skills to decipher information and data from multiple sources.
- Resilience, flexibility, and determination with a ‘can do’ mindset
- Highly organised and structured multi-tasker
- Experience of working collaboratively and build strong working relationships.

**Ideally, you'll also have**:

- Understanding of a complex operational operation with an appreciation for its interdependencies
- Knowledge of PowerPoint and Visio

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