Showroom & Account Executive

6 months ago

London, United Kingdom Sanderson Design Group Plc Full time

**Showroom & Account Executive - part-time, 6 Month Contract (fixed-term)**

We have an exciting opportunity for a Showroom & Account Executive to join us. As Showroom & Account Executive, you will provide excellent customer service to all visitors and assist with running the showrooms as well as implement Brand accounts sales strategy with a selection of existing customers to maximise sales and profitability.

We are a collective of luxury interior brands, each with a special role to play, and two manufacturing brands (Anstey Wallpaper Company and Standfast & Barracks). At Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke and Scion and our purpose is ‘to bring the beautiful into people’s homes and lives’.

**Responsibilities**
- Maintain an outstanding presentation of the Sanderson Design Group (SDG) brands at all times
- Ensure all SDG Brands are fully and appropriately represented to an excellent standard within the showroom at all times
- First class knowledge, promotion and presentation of SDG brands
- Ensure all visitors to the showroom understand the DNA of each SDG brand and what is they to offer
- Advise customers based on their requirements, utilizing collection books, brochures and other marketing materials, discussing range, specifications and samples
- Provide visual assets and mood boards to communicate design schemes and confirm orders with clients (upselling and cross-selling)
- Follow up on all design appointments with visual assets, quantities, costs and lead times
- Proactively source products for customers as required and operate an efficient sampling service
- Acknowledge and assist existing customers whilst gathering new leads which can be forwarded to the relevant Brand Development Executive
- Provide support and liaise professionally with office-based colleagues and Brand Development Managers as and when appropriate
- Use CRM and WG360 where appropriate
- Assist in the planning and execution of showroom events
- Have an active role in all showroom meetings, offering feedback on competitor and customer activity, new collections and any possible opportunities for the showroom
- Complete individual tasks and set objectives in a timely manner
- Implement the SDG Brands accounts sales strategy with a selection of existing customers to maximise sales and profitability
- Provide sampling and patterning to existing customer base for all new launches and when required
- Work closely with the Business Development Managers to maximise sales with their customers
- Deliver exceptional service on a portfolio of customer accounts
- Operate as the lead point of contact for any matters specific to the customers, a primary desk contact
- Engage in project management duties
- Deliver product presentations virtually to customers
- Deliver sales strategies to customers via phone, virtually or in person
- Work to KPI’s and key targets
- Attend meetings with customers onsite
- Negotiate sales and agreements to maximise profit
- Clearly communicate the progress of initiatives to management
- Forecast and track key account metrics e.g., quarterly sales results and annual forecasts
- Feedback all suggestions for improvement and market research to management
- Work under pressure and be able to prioritise, along with working efficiently and accurately

**Measures of Success**
- Year on year incremental performance with existing accounts
- Year on year sales growth in line with targets
- Customer satisfaction - monthly showroom and sampling statistics
- Effective and appropriate understanding and representation of all brands achieved
- New customers and project lead generation, providing Return on Customer Visit
- Detailed objectives achieved
- Timely reporting as requested

**Skills & Experience**
- Educated to GCSE A-C level as a minimum and/or equivalent
- Ideally BSc/BA in Business Administration, Finance or relevant field and/or equivalent
- Formal sales training would be a strong advantage but not essential
- A passion for our brands & products and knowledge of Interior Design (essential)
- Excellent interpersonal communication and presentation skills (essential)
- Excellent written communication skills, sound administration ability
- Strong verbal communication skills with confidence in dealing with clients at all levels
- Highly self-motivated individual, self-driven, results orientated with a positive outlook
- Able to prioritise and work under pressure; efficiently and accurately
- Good negotiation skills
- Demonstrable ability to present, influence and communicate effectively at all levels of the business
- Self-driven, results orientated with a positive outlook
- Strong analytical and numerical skills
- Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint

**About us**

Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics to

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