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Connection Coordinator

4 months ago

Bury St Edmunds, United Kingdom UK Power Networks Full time

77202

This Connection Coordinator will report to Connections Services Team Leader and will work within Connections Services based in our Bury St Edmunds office. You will be permanent employee.

You will attract a salary of £28,806 per annum (Depending on qualifications and experience) rising to £35,061 following training as per matrixand a bonus of 3%.

**Close Date**: 19th July 2023.

We also provide the following additional benefits

Annual Leave
Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme

**Tax efficient benefits**: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On - scheme providing discount on hundreds of retailers products.
Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
Discounted access to sports and social clubs
Employee Assistance Programme.

UK Power Networks

UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

UK Power Networks continues to be listed in the Sunday Times' Top 25 Best Big Companies to Work For, and the Inclusive Top 50 UK Employers, and made industry history by becoming first company to win Utility of the Year two years running (2015 and 2016, also 2012). We are accredited in the Investors in People Platinum and Nation Equality Standard.

We invest more than £600 million in its electricity networks every year, offers extra help to vulnerable customers of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.

**Job Purpose**:
**Dimensions**:
To safely schedule staff (direct and contractors) for the East Region.
Achieve full utilisation of the resources and updating scheduling tools
Operate work management tools (SAP and SAP CRM, Smart Quote) and PC systems to help plan, issuing and completion of work
Raise and process purchase orders using SAP for our contractors
Generation of management reports.
Provide regular feedback to the Engineers and Area Managers.
Take and resolve telephone queries from internal and external customers.
Communicate with other Directorates to ensure effective working at the Regional Office.
Take ownership of and help investigate customer complaints.
Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards.
Partner with contactors to ensure compliance with NRSWA.
To work as a team with other Business Services Administrators, Field Engineers to ensure staff are scheduled and utilised

**Qualifications**:
Work as part of a team.
Experience in a similar customer-focused environment
Excellent customer service
Administrative experience within an office environment
Good telephone skills.
Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills.
Team working - The guide and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
Flexible attitude to work and working hours.

This is a role for someone who is looking to grow your career and to build on their already established administrative and customer service skills.

Health & Safety Responsibilities

If in doubt ask

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.