Income Officer
2 weeks ago
**Income Officer**
**LOCATION**: Bristol
**RATE**: £16-£21 per hour or £22,000 - £28,000
**DURATION**:Temp to Perm, Permanent
**HOURS**: 37.5 - Mon to Fri
**Duties and tasks**:
- Manage customer rent accounts proactively.
- Listen to your customers to ensure every angle of support is covered.
- Complete customer visits where necessary.
- Negotiate payment arrangements and set up plans to retrieve missed rent payments.
- Contribute to income maximisation and tenancy sustainment.
- Refer and signpost customers to third party organisations e.g. StepChange
- Prepare court paperwork and provide clear and accurate evidence when attending court hearings.
- Identify potential debt issues and advise your services-users efficiently.
- When working with customers, ensure other inhouse departments and parties are updated with your recent work to allow other teams to contribute effectively.
- Assist in debt recovery and retrieve rent loss as and where you can while appropriately suggesting tracing enquiries.
- Conduct evictions.
- Work with DWP, Housing Benefit and Universal Credit to assure accurate claims are being processed.
- Use your knowledge within income management to instruct legal services.
- Provide accurate reports and statistics to improve service delivery.
- Be a positive ambassador for the organisation and promote organisation services.
**Required**:
- Full UK Driving License and access to a vehicle.
- Income Management experience.
- Excellent communication skills.
For more information on this role please contact **Jack Murphy** on **0117 923 9100** or send an up-to-date CV
**Job Types**: Temporary contract, Temp to perm
Contract length: 3 months
**Salary**: £16.00-£21.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: BRCJM554
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