Income Officer

2 weeks ago


Bristol, United Kingdom BRCJOBS Full time

**Income Officer**

**LOCATION**: Bath, Bristol

**RATE**: £16-£21 per hour

**DURATION**:2 month temporary contract

**HOURS**: 37 - Mon to Fri

**Purpose of role**:
Deliver a proactive income management service while prioritising your customers expectations and needs effectively. You will support customers to maximise income and sustain their tenancies financially.

**Duties and tasks**:

- Manage customer rent accounts proactively.
- Listen to your customers to ensure every angle of support is covered.
- Complete customer visits where necessary.
- Negotiate payment arrangements and set up plans to retrieve missed rent payments.
- Contribute to income maximisation and tenancy sustainment.
- Refer and signpost customers to third party organisations e.g. StepChange
- Prepare court paperwork and provide clear and accurate evidence when attending court hearings.
- Identify potential debt issues and advise your services-users efficiently.
- When working with customers, ensure other inhouse departments and parties are updated with your recent work to allow other teams to contribute effectively.
- Assist in debt recovery and retrieve rent loss as and where you can while appropriately suggesting tracing enquiries.
- Conduct evictions.
- Work with DWP, Housing Benefit and Universal Credit to assure accurate claims are being processed.
- Use your knowledge within income management to instruct legal services.
- Provide accurate reports and statistics to improve service delivery.
- Be a positive ambassador for the organisation and promote organisation services.

**Required**:

- Full UK Driving License and access to a vehicle.
- Income Management experience.
- Excellent communication skills.

For more information on this role please contact **Jack Murphy** on **0117 923 9100** or send an up-to-date CV

**Job Type**: Temporary contract
Contract length: 2 months

**Salary**: £16.00-£21.00 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: BRCJM332


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