Income Officer

4 weeks ago


Bristol Avon and Bristol, United Kingdom Bromford Full time
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you

Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You'll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment.

Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it's about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

This role is permanent, full time working in Bristol (BS36). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.

In this role, we want you to bring:

Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage
Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
Good IT skills, attention to detail, and an excellent work ethic
A full driving licence and access to a vehicle
The closing date is 5th May 2024, with interviews taking place w/c 6th May.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
  • Income Officer

    4 days ago


    Bristol, United Kingdom Hays Full time

    Are you passionate about making a difference in your community? We have an exciting opening for an Income Officer Role Overview: As an Income Officer, you'll play a vital role in sustaining tenancies by ensuring residents have access to the support they need during these challenging times. Your responsibilities will include managing rent and service...

  • Income Officer

    6 days ago


    Bristol, United Kingdom Hays Full time

    Are you passionate about making a difference in your community? We have an exciting opening for an Income OfficerRole Overview: As an Income Officer, you'll play a vital role in sustaining tenancies by ensuring residents have access to the support they need during these challenging times. Your responsibilities will include managing rent and service charge...

  • Income Officer

    3 days ago


    Bristol, United Kingdom Hays Full time

    Are you passionate about making a difference in your community? We have an exciting opening for an Income OfficerRole Overview: As an Income Officer, you'll play a vital role in sustaining tenancies by ensuring residents have access to the support they need during these challenging times. Your responsibilities will include managing rent and service charge...

  • Income Officer

    18 hours ago


    Bristol, United Kingdom CareerBliss Full time

    Are you passionate about making a difference in your community? We have an exciting opening for an Income OfficerRole Overview: As an Income Officer, you'll play a vital role in sustaining tenancies by ensuring residents have access to the support they need during these challenging times. Your responsibilities will include managing rent and service charge...

  • Income Officer

    3 weeks ago


    Bristol, United Kingdom Bromford Full time

    Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects...


  • Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent We are looking to recruit to x2 Home Ownership Income Officers. As a Home Ownership Income Officer, you will be delivering the highest level of service to residents while providing a high-quality Income service. This will include maximising service charge and other income from leaseholders, freeholders, and shared owners, whilst...


  • Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent** Begin your new career with us! We are looking for enthusiastic individuals who want to work in our diverse and friendly team. As a Senior Income Officer, you'll help collect rent to sustain tenancies, ensuring that residents have access to the support that they might need whilst we navigate the cost of living crisis. This is a...

  • Programme Officer

    4 weeks ago


    Bristol, United Kingdom NFP People Limited Full time

    **Programme Officer** We have a fantastic opportunity for a Programme Officer to work with an International Development Organisation. The role could have a focus on Monitoring Evaluation and Learning or voluntary carbon projects, so any experience in these fields would be beneficial. **Position**: Programme Officer **Location**: Flexible, with regular...

  • Office Junior

    4 weeks ago


    Bristol, United Kingdom Swemko UK Ltd Full time

    **SWEMKO UK is looking for an Office Junior to work in a successful family business.** We are currently seeking an office Junior to help with the day to day running of the engineering company based in Brislington, looking after areas of our office administration, including; data inputting, ordering goods, dealing with both customers and suppliers, answering...

  • Lettings Officer

    4 days ago


    Bristol, United Kingdom Stonewater Full time

    **X 1 Permanent** **X 1 12 Month Fixed Term Contract (Maternity Cover)** Are you looking to pursue a career in housing? Or perhaps you’ve worked in the sector before and want to feel the buzz of helping families find their forever homes? If so, this could be the role for you! Here at Stonewater, we are looking for a two pro-active and practical...

  • Finance Officer

    2 weeks ago


    Bristol, United Kingdom HORFIELD HC Full time

    Job summary Are you a team player with a strongpractical finance background, and hopefully with experience in NHS/GP financesand familiarity with NHS income streams? Main duties of the job Working around 25 hours per week, you will be the senior finance officer, managing and co-ordinating all aspects of practice finance, optimising efficiency...

  • Office Assistant

    4 weeks ago


    Bristol, United Kingdom Bishop Fleming Full time

    **About the role** Do you have a ‘can-do’ attitude with a passion for ensuring smooth day-to-day operations? We're seeking a proactive Administrative and Operations Coordinator to support our client delivery teams and maintain the efficiency of our modern office in the heart of the professional services hub in central Bristol. Key Responsibilities: -...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    Regular Giving Officer 12 month Maternity Cover - Southmead Hospital Charity An exciting opportunity has arisen for an experienced fundraiser to join Southmead Hospital Charity (SHC) as a 12 month maternity cover. Why apply? As part of the NHS, and working as SHC’s Regular Giving Officer, you will: - Make a difference: Working for the wonderful NHS, SHC...

  • HR Operations Officer

    4 weeks ago


    Bristol, United Kingdom Novax Recruitment Full time

    **HR Operations Officer** **Keynsham** **£10.50 per hour** **Full Time Contract** Novax Recruitment is actively seeking a HR Operations Officer based in Keynsham. This will initially be a six month contract with scope for extension. The client is offering a hybrid method of working, with an expectation of two days in office and three...


  • Bristol, United Kingdom Bishop Fleming Full time

    Location: Bristol **About the role** Are you detail-oriented with a knack for ensuring organisational excellence? We're on the lookout for a proactive Administration and Operations Specialist to support our client delivery teams and maintain the efficiency of our modern office in the heart of the professional services hub in central Bristol. Key...


  • Bristol, United Kingdom Bishop Fleming Full time

    **About the role** Are you detail-oriented with a knack for ensuring organisational excellence? We're on the lookout for a proactive Administration and Operations Specialist to support our client delivery teams and maintain the efficiency of our modern office in the heart of the professional services hub in central Bristol. Key Responsibilities: -...

  • Office Coordinator

    4 weeks ago


    Bristol, United Kingdom Healix Full time

    We have a vacancy for an Office Assistant in our Bristol office. **Position Overview** Reporting to the EA of the CEO, the responsibilities of the Office Assistant is to provide a professional office service, contribute the smooth running of the Bristol offices and act as a professional first point of contact for staff, clients and visitors. **Person...

  • QA Officer

    3 weeks ago


    Bristol, United Kingdom Bio-Techne Full time

    Job Details Job Location : Bristol - Bristol, England Position Type : Contractor Salary Range : Undisclosed Description By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics. Bio-Techne is committed to...

  • QA Officer

    3 weeks ago


    Bristol, United Kingdom Bio-Techne Remote Work Freelance Full time

    Description By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics. Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving...


  • Bristol, United Kingdom Young Lives vs Cancer Full time

    **Contract**: Permanent, full-time, 35 hrs per week** **Salary**: £30,724 per annum** **Location**: Hybrid Variable (either tied to London and / or Bristol office) or Home Based within the UK** **Closing date**: Sunday 3rd December 2023** When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also...