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Logistics Administrator

4 months ago

Northampton, United Kingdom MATCH RECRUITMENT LTD Full time

**Logistics Administrator**

**£10.77 per hour/ £21,000 per annum**

**Monday - Friday, weekly rotational shifts between 8am - 6:30pm (37.5 hours per week). 1 in 3 Saturdays working 9am - 1pm (hours back in lieu on following Friday)**

**Northampton. Office based.**

Match Recruitment are recruiting on behalf of their client based in Northampton. Our client is recruiting for their Logistics team due to expansion of the team. This role will be majority administration based, with mínimal telephone work (roughly 20% ofthe role). When you are on the telephone, you’ll be communicating with the third party haulage firm they use to deliver on behalf of their company. In a nutshell your role will be monitoring delivery performance, investigating failed deliveries, items duefor return and damages.

**Summary of the role**:

- You will be responsible for monitoring deliveries and addressing any challenges, it is important to approach this role with a 'can do attitude’ to engage teams, delivering challenging productivity targets in a busy logistics environment which, requiresa complete appreciation of the importance of the end user.
- The Logistics team manager will set workload focusing on delivery issue resolution and ultimately customer satisfaction.
- You will track all deliveries which have been dispatched from our client and take appropriate action to any challenges faced as directed by the logistics team manager.
- You will work with the wider logistics team which is also responsible for the day-to-day business and control of activities through one of the many logistics and dispatch areas of our client’s operation.

**Responsibilities**:

- Monitor and action delivery reports as directed by the logistics team manager
- Engage with the logistics provider for our client
- Manage with well-defined KPI process, using this system to drive performance improvements.
- Process all delivery queries and manage expectations accordingly.
- Ensure delivery issues are managed effectively and correct action is taken