Customer Service Advisor
3 weeks ago
**Customer Success Advisor FTC - 6 months fixed term contract (likely to go perm)**
**Location: Gloucester, Gloucestershire**
**Hours: Monday - Friday, 8 am to 5pm**
**Salary: £24,000 per annum**
Our client is looking for an experienced Customer Success Advisor to join their expanding team
**Key responsibilities of a Customer Success Advisor**
- Engage with customers to ensure their needs are met.
- Answer all incoming customer service calls.
- Manage complaints in a timely, professional manner.
- Order Management and inputting orders into the ERP System accurately.
- Support the Sales Team by processing all requests in a timely manner.
- Liaise between various departments.
**Key skills of a Customer Success Advisor**
- Previous customer service or sales experience in an office environment.
- Confident telephone manner.
- Ability to resolve issues quickly and efficiently.
- Possess a willingness to learn and a strong work ethic.
- Have excellent communication skills, both verbal and written.
- Excellent IT skills.
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