Customer Service Officer

2 months ago


Gloucester, United Kingdom Truly Tailored Recruitment Full time

**Reference**
JO0000003152**Salary**
£12.47 - £12.47/hour**Job Location**:

- United Kingdom - England - South West England - Gloucestershire - Gloucester**Job Type**
Contract**Posted**
27 July 2023We have a great opportunity with one of our central Gloucester based clients for a Customer Service Officer to join their team. Working a 37 hour week, Monday-Friday, this is a great temp-to-perm opportunity paying £12.47ph plus holiday pay and benefits.
What does a Customer Service Officer do?
- Handles day-to-day queries from internal and external departments, and customers
- Deliver excellent customer service both verbally and written, with accurate and timely information
- Prepare workloads and plan out efficient routes for the logistic team as they go around the county making deliveries
- Create and maintain all electronic records within the database system
- Act as the 'middle man' to transfer information between customers and internal departments accurately and efficiently. This can mean speaking to vulnerable or distressed customers, being kind and sympathetic

We are looking for someone with the following skills and experience to be a Customer Service Officer:

- High levels of IT literacy, particularly Microsoft Office
- Demonstrable customer service skills over the telephone
- A strong attention to detail and high levels of accuracy
- Experience within a logistic or scheduling environment
- Good problem-solving skills and the ability to think on your feet
- Experience of successfully handling heightened customers - distressed, confused or angry, for example, and remaining calm throughout



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