Customer Services Administrator

3 weeks ago


Gloucester, United Kingdom Emmat Medical Full time

**Job Title**:
Customer Services Administrator

**Department**:
Surgical Instruments

**Reporting To**:
Office Manager

**Territory / Location**:
Gloucestershire

**Summary of Role**

**Key Responsibilities and Activities**
- Support Business Development Manager on daily operational matters
- Liaise with field-based sales territory managers
- Answer inbound telephone calls
- Process customer quotations or pass to relevant sales territory manager
- Respond to customer enquiries
- Monitor supplier back-orders reports and update customers on estimated delivery
- Process new incoming sales orders
- Place corresponding orders on suppliers to fulfill new sales orders
- Receive incoming supplier shipments and allocate to relevant customer sales order
- Pack, track and process outgoing deliveries to customers
- Sort and log incoming customer goods sent for repair, send same to appropriate third party supplier
- Liaise with third party sub-contract repairs suppliers
- Assist Office Manager with general admin tasks
- Assist with weekly stock take

**Key Competencies**
- Computer literate - experience with Excel, Microsoft office and SAGE
- Excellent communication skills
- At least 2 years prior experience in customer service
- Strong time management and organisation skills

**Key Personal**

**Requirements**:
A team player keen to become involved with all aspects of the business including supporting the field based sales team and the wider office.

A self-starter who is happy to function in a small office environment.

The role is full time, 37.5 hours per week, and is office based
- I confirm I agree with the contents of this job description for my role. _

**Employee Signature**

**Manager Signature**

**Date**

**Salary**: £20,000.00-£24,700.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CSA082023



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