![Brite Recruitment Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
1 week ago
**Customer Service Specialist**
**£20k + 10% bonus + £2k-£4k Bonus**
**GLOUCESTER / HYBRID**
**BENEFITS**
This company offers a hybrid working model to provide the work/life balance that we have all come to appreciate, with 2-3days in the office. 27 days holiday + bank holidays, free parking within a 5minute walk of the office, private healthcare, pension, cycleto work scheme and free fruit and drinks whilst in the office.
**RESPONSIBILITIES**
- Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction
- Upselling suitable products based on the customer’s needs
- Promote and provide support for new products
- Maintain an up-to-date knowledge of our products, hosting technologies and our competitors
- Working to targets to achieve SLA’s
- Basic account management responsibility for an assigned group of customers
**REQUIRED SKILLS & EXPERIENCE**
- Excellent customer service and listening skills
- Clear written and verbal communication skills
- Strong problem solving and analytical skills
- Attention to detail with high levels of accuracy
**NEXT STEPS**
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