Customer Specialist

6 months ago


Gloucester, United Kingdom Gallagher Full time

**Customer Specialist - SME INSURANCE - Salary from £22,000**
Do you enjoy being a part of a dynamic and specialist team? Are you passionate about providing quality customer service? If so, we’d love to hear from you for our exciting Customer Specialist opportunity

**Things to know section**:

- We are based in Gloucester with easy access from local bus routes.
- Our working hours are Monday to Friday 9-5.

**Responsibilities**
- Determine requirements by working with customers’ needs.
- Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions.
- Sale our Holiday and Home Parks product to holiday homeowners.
- Sale additional services by offering expertise/knowledge on products and services which enhance and grow customer loyalty where necessary.
- Comply with the AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly.

**Skills Experience and Qualifications**
- Excellent customer service focus and empathetic awareness.
- Can identify potential risk/issues and seek advice.
- Resilience when dealing with distressed customers.
- Good communication and interpersonal skills.
- Multi-tasking and planning.
- Accuracy and attention to detail.
- Personal commitment and enthusiasm.
- Takes initiative when assisting team members.
- MS office proficiency.

**What you’ll get for this role**:

- Benefits include 25 days holiday, pension, and life insurance.
- Free lunches provided for colleagues.
- Training opportunities.
- Progression opportunities.
- An exciting social package Including bowling and games nights, company fun days, festivals, and charity days

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative, and ultimately more profitable business.

Job Reference: GALL00017


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