Helpdesk Operator

5 months ago


Birmingham, United Kingdom S Guest Consultancy Services Ltd Full time

S Guest Consultancy Services Ltd is seeking a Helpdesk Operator / Scheduler to join a busy team. This position is located in Birmingham, B6 location.

This role would suit someone from a strong customer service role or previous experience in planning or scheduling appointments or previous helpdesk experience.

**Primary Responsibilities**:

- Answer incoming calls, transfer calls, and follow up with sub contractors and customers
- Follow up on issues that were not resolved
- Ensure client satisfaction and quality of service
- Maintain and build relationships with customers through regular communication
- Assist with data entry and information as needed
- Maintain a high level of professionalism in all interactions with internal and external customers
- Booking appointments

**Qualifications**:

- Excellent verbal and written communication skills required (both written and verbal)
- Ability to prioritize and multitask in a fast-paced environment while maintaining a positive attitude
- Proficiency with Microsoft Office required (Word, Excel, Outlook)

Monday to Friday 8am-4.30pm / 8.30am - 5pm

Starting Salary £22,500, once passed probation this will increase to £25,000

**Salary**: From £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Reference ID: Helpdesk


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