Helpdesk Administrator

6 months ago


Birmingham, United Kingdom Multi-Trades Recruitment Full time

Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to customer calls. Additionally, you will assist in planning both planned preventive maintenance (PPM) and reactive work.
- Monday - Friday
- 9.00am - 17.00pm
- Weekly Pay
- £12.00 - £12.50 p/h
- Temporary - 6 weeks

**Duties & Responsibilities**:

- Input and prioritize service requests from users using verbal and electronic communication methods.
- Dispatch reactive work orders and ensure their timely completion.
- Prepare and issue planned maintenance work orders.
- Close out planned maintenance work orders efficiently.
- Assist in maintaining workflow records and filing systems.
- Assign tasks to subcontractors, monitor their progress, and follow up on their work.
- Input and retrieve data accurately and efficiently on a daily basis using computerized systems within the helpdesk, generating necessary information and reports as required.

**Qualifications**:

- Previous experience in data inputting and helpdesk operations is essential.
- Excellent communication skills, including verbal and written proficiency.
- Strong organizational and multitasking abilities.
- Confidence and patience when dealing with customers and service teams.
- Proficiency in computer systems and data entry.
- Ability to work in a dynamic and fast-paced environment.


  • Helpdesk Administrator

    5 months ago


    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom CBRE GWS Full time

    **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Multi-Trades Recruitment Full time

    Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Multi Trades Recruitment Limited Full time

    Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    Birmingham Community Healthcare NHS Foundation Trust has an exciting opportunity for you to join our Estates and Facilities team. A fantastic opportunity has arisen within the Birmingham Community Healthcare NHS Foundation Trust; we are seeking an experienced Facilities Administrator to support our Estates and Facilities Directorate. The successful...


  • Birmingham, United Kingdom CV-Library Full time

    ICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in...


  • Birmingham, United Kingdom Hart Training and Recruitment Full time

    We are recruiting for 3 x Customer Helpdesk Advisors to join our client who is a large organisation based in Edgbaston, Birmingham. You will be providing excellent customer support on a national project. This is an ongoing long-term temporary position, starting 8th January for approximately 6 months. Hours of work are 35 per week, 9:00 am to 5:00 pm Monday...


  • Birmingham, United Kingdom SF Recruitment Full time

    ICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in...


  • Birmingham, Birmingham, United Kingdom CRS Professionals (UK) Ltd Full time

    Job Description: Helpdesk Operations CoordinatorWe are seeking a highly organized and communicative Helpdesk Operations Coordinator to join our team at CRS Professionals (UK) Ltd. This role will involve coordinating maintenance activities, responding to customer inquiries, and providing administrative support to the maintenance...


  • Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time

    Job Description Act as first point of contact for the Helpdesk and contract services ensuring a professional, polite, friendly and helpful approach is maintained at all times whilst maintaining effective working relationships and communication channels. Manage and respond to queries and requests either by telephone or face-to-face in a courteous and...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust. The...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust. The...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust. The...

  • Helpdesk Administrator

    6 months ago


    Birmingham, United Kingdom Euro Car Parks Full time

    **Help Desk Administrator at Euro Car Parks** We currently have an exciting opportunity for a **Help Desk Administrator** at Euro Car Parks. You would be part of a dynamic and exciting team within our **Birmingham Office**, working on our internal Euro Car Parks software. The role includes: - Supporting the business by ensuring customer and client...

  • Helpdesk Team Leader

    6 months ago


    Birmingham, United Kingdom Equans Full time

    Helpdesk Team Leader **Offer ID**: - 58960**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Team Leader to join our team based at Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 42 hours per week. On offer is a competitive salary and benefits...

  • Helpdesk Operator

    6 months ago


    Birmingham, United Kingdom EQUANS Full time

    EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of £24, - £ per annum and shift allowance as well as benefits package.   You will report directly to Contract Services Manager and will be...

  • Helpdesk Operator

    5 months ago


    Birmingham, United Kingdom Equans Full time

    **Requisition ID**: 57418**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of...

  • Helpdesk Operator

    5 months ago


    Birmingham, United Kingdom Equans Full time

    **Requisition ID**: 57548**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of...


  • Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe Procurement Service Desk at University Hospitals Birmingham NHS Foundation Trust is seeking a highly motivated and organized Helpdesk Support Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our stakeholders, responding to procurement queries, and ensuring timely...