Facilities Helpdesk Teamleader

1 week ago


Birmingham, United Kingdom BDS Northern Full time

BDS are currently looking for an experienced Facilities Helpdesk Team Leader based in Birmingham.

As a Facilities Helpdesk Team Leader your role will include:

- Daily monitoring and processing of shared mailbox requests.
- Processing of CAFM change forms to update tables in the CAFM system.
- Updating and maintaining change control records in trackers.
- Communicating with various stakeholders to obtain approvals / rejections, follow ups and status updates.
- Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks.
- Review and monitor data tables in CAFM to ensure data accuracy and correct use.
- Update compliance records as required by the contract.
- Support Operations teams with training and guidance on the correct process and best practice.
- Support with updating of documentation relating to CAFM processes and training material.
- Coordinate ad-hoc requests with the Operations teams to obtain information required for CAFM updates and following changes in legislation or maintenance requirements in SFG20.
- Produce ad-hoc reports as required by the contract and wider Amey business.
- Support ad-hoc projects that impact on CAFM and compliance.
- Ability to allocate works and delegate Ad-hoc request within the Planet requests team ensuring internal and external deadlines are met
- Monitor punctuality and fundamental behaviours within the team and escalate any issues to line manager
- Provide guidance and knowledge around referrals to the team.
- Supporting internal / client calls when required
- Cover for Business Improvement (CAFM) Manager
- Ensures that building opening / closing processes are followed when first or last into the office.
- Keeping up to date records of sickness, lateness, Absences and Appointments within the team, escalating to line manager where required.
- Being First point of contact for sickness, lateness, Absences and Appointments, notifying line manager.

Monday-Thursday 8.30-4.30pm and Friday’s remotely from home.

Salary 32k - 34k DOE

12 months Maternity Contract.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £32,000.00-£34,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Do you have a notice period?

Work Location: In person


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