Letting & Property Management Assistant

2 weeks ago


Edinburgh, United Kingdom Aberdein Considine Full time

Our busy Edinburgh office are looking for an enthusiastic and outgoing individual to join their team as a Letting & Property Management Assistant. A company vehicle will be made available for use. A Full UK driving licence is essential.

**ROLE OF THE DEPARTMENT**:
The role of the department is to provide exemplary levels of service for residential landlord clients and tenants, letting and management of residential let properties, help buy-to-let/investor clients achieve their portfolio growth goals and to identify and develop other income opportunities for all parts of the business.

**JOB PURPOSE**:
**KEY RESPONSIBILITIES**:

- Establishing and maintaining excellent communication with landlords, tenants, contractors, or other relevant parties.
- Willingness to hold in-person, telephone and virtual meetings with landlords, tenants, contractors, or other relevant parties.
- Assisting Property Managers with any maintenance required to ensure compliance with the 'Repairing Standard' and monitoring its progress to ensure completion within agreed timescales.
- Providing support for any works required from the Inventory to be completed and deal with any landlord and tenant issues arising there from. Assisting the Property Managers with the compiling of evidence required for the Tenancy Deposit Scheme.
- Establish and nurture good relationships with clients, business connections, branch office colleagues, the wider lettings team and other departments.
- Assist with managing the panel of sub-contractors ensuring they meet predetermined KPI's in accordance with any SLAs in place.
- Providing general assistance to the Letting team and Property Managers with the letting and management of the firm’s property portfolio and clients.
- Take responsibility for own personal development and maintain awareness of market conditions and trends, keeping appraised of legislative changes and industry news.
- Engagement with marketing department to increase profile of landlord services via the company’s social media outlets.
- Actively manage and minimise any risk to the company, whether financially, legally, or reputationally, ensuring compliance with the Letting Agent Code of Practice.
- Identify and develop other business opportunities for this or other departments within the firm including sales, financial services, etc.
- Providing support to the management team and colleagues to ensure the smooth running of the department, working together to deliver exceptional customer service and achieve performance related bonus targets.
- This job description does not fully describe all activities and team members may be required to operate with a degree flexibly from time to time.

**Requirements**:
**QUALIFICATIONS**:
**Desirable**
- SCQF level 6
- Business, legal, property or financial degree

**SKILLS AND EXPERIENCE**:
**Essential**
- Ability to efficiently prioritise and manage busy workload
- Experienced user of Microsoft Office
- Exceptional customer service skills
- Full UK Driving Licence

**Desirable**
- Previous experience in property or maintenance position

**APTITUDES**:
**Essential**
- Self-motivated and driven
- Fast learner and able to absorb details quickly
- Team player
- A positive ‘can do’ attitude
- Strong interpersonal and relationship building skills
- Ability to communicate on all levels with a wide range of people
- Initiative
- Resilient
- Enthusiastic
- Attention to detail
- Confident
- Problem solving in a calm and professional manner
- Good organisational skills
- Ability to remain calm in a highly pressured environment


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