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Customer Service Representative

4 months ago

Wolverhampton, United Kingdom Adecco UK Full time

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco UK are currently recruiting on behalf of one of their most prestigious clients in the Aerospace Industry for a Customer Service Representative within their Aftermarket Department.

**Summary**:

- Start date: ASAP
- Duration: 6 months
- Location: Wolverhampton
- Pay Rate: £17.00 per hour
- Hours: 37 per week - Mon - Thurs 8 - 16.45 Fri 8 -12

**Duties Include**:

- Manage a portfolio of customer in the MRO or Spares as primary point of contact
- Be responsible for enhancing customer information, communications, and documentation to improve service levels
- Work independently to confer with customers that contact the organisation by telephone or electronically to provide information about organisation products or services, discuss customer accounts, create and manage quotations and obtain or address customer complaints.
- Schedule/Order management - Agree and manage customer delivery requirements with the Operational Team ensuring requirements and commitments are understood by all parties.

**Requirements**:

- Planning and organising skills with attention to detail, data input accuracy of the greatest importance.
- Good interpersonal and people management skills
- Good presentation and communication skills
- Able to empathetically communicate Customer expectations
- Experience in SAP and Microsoft Office desirable.

If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lisa Adamson