Performance Officer

5 months ago


Ealing, United Kingdom A2Dominion Housing Group Ltd. Full time

**Performance Officer**
**£26,522 - £32,500 (Pro Rata)**
**Ealing - Hybrid**
**Permanent, Part Time - 24 hours per week**

**About us**

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

**About the role**

Working within the Environmental Services department, to enable the performance of contractors and produce reports which ensure services are provided to a high quality, efficient and cost effective standard.

**Key responsibilities include**:

- To maintain the Environment Services finance systems and check all coding on invoices using the finance lookup tables, amending where necessary.
- Liaising with finance teams and contractors to rectify errors on invoice and payments.
- To have an oversight into contract management, understanding contract delivery and standards on estates with particular regard to Health & Safety. Especially in relation to our Pest Control contractors
- To assist the operations teams and Environment team Managers in delivering the Planned Pest/Tree/Periodic maintenance programmes.
- Assist in producing and managing an annual calendar of Estate Inspections across the group which will include staff, contractor and resident inspections.
- Assist both the Environment and Landscape Manager to maintain a central performance database across the group
- Assist the performance manager with producing statistical reports for various teams,
- Attending site visits where necessary to support to the management of standards

**More about you**:

- Maintain excellent customer service, ensuring that you meet the Group’s customer care standards.
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C) A
- Continually promote and ensure compliance.
- Good IT skills including Microsoft Excel, Word, Power-point
- Ability to extract relevant information from detailed reports
- Experience in excellent note taking and information dissemination
- Ability to communicate effectively both in writing and verbally with internal and external stakeholders and customers
- Good Organisational Skills

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
- **A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will**:_
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

**Meeting the role requirements**
- **A2Dominion are proud to be a family friendly employer.**_

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £26,522.00-£32,500.00 per year

**Benefits**:

- Language training provided
- Referral programme

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ealing: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Cert


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