Business Support Officer

6 days ago

Ealing, United Kingdom CV-Library Full time

JOB TITLE: Business Support Officer
LOCATION: Hybrid working, Ealing, W5 2HL
PAY RATE: £18.04 PAYE (per hour)
START DATE: ASAP
DURATION/Hours: 3-month initial contract/ 35 hours a week
IR35 STATUS: Inside

Key accountabilities:

To monitor the different streams of contact from customers, including emails, via the website, and telephone calls and ensure that these are prioritised, recorded and allocated to relevant teams effectively and efficiently.
To act as a first point of contact, ensuring that members of the public receive correct and up-to-date information as well as sending out the appropriate correspondence and literature.
To book appointments for officers ensuring accurate communication is made with tenants, licence holders, and inspecting officers.
To support development and delivery of newsletters and other information to landlords, tenants, and other interested parties.
To send out letters in response to complaints to landlords, tenants and other interested parties.
To maintain database records and prepare reports as required, including financial reports of income received.
To provide performance data on business support and make corrective plans for other regulators and professionals.
Ensure the Team Leader is appraised/advised of any potential service shortfall to enable effective, appropriate action to remedy this.
To manage competing priorities, including both reactive and proactive responsibilities, ensuring they are effectively managed whilst completing other administrative functions.
In conjunction and as directed by the Team Leader, assist in the training and support of other junior and temporary members of staff.
To signpost customer enquiries/complaints to other departments within the council or to external agencies and ensuring due regard to relevant due diligence and safeguarding protocol and data protection/sharing agreements.
To ensure a high standard of meeting customer expectations by dealing with complaints in a timely manner as well as dealing with complex/agitated customers in a calm and polite manner and escalating their concerns to a team leader/senior manager if required.
To provide support to landlords making payments made using Civica (On-Line Payment System) ensuring adherence to Council financial procedures.
To act as a first point of contact for HM Courts and Tribunals Service regarding prosecutions and appeals.
To act as a first point of contact for formal complaints, freedom of information requests, and members enquiries if required, to ensure timely responses are made.
In conjunction and as directed by the Team Leader, help ensure that adequate cover is always maintained for both telephone and email points of contact, flagging circumstances were there is a lack of cover or demand is high and is affecting the level of service provided.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

  • Business Support Officer

    2 weeks ago

    Ealing, United Kingdom CV-Library Full time

    JOB TITLE: Business Support Officer LOCATION: Hybrid working (2 days office, 3 days remote) Ealing, W5 2HL - Training full time office, up to 2 weeks. PAY RATE: £18.04 PAYE (per hour) START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside Role Purpose: To provide efficient and effective administration...

  • Legal Support Officer

    4 weeks ago

    Ealing, United Kingdom CV-Library Full time

    JOB TITLE: Legal Support Officer LOCATION: Ealing, West London, W5 2HL (full time office based) PAY RATE: £16.45 PAYE (per hour) START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside Role purpose: To provide confidential administrative support to the legal services division Duties: Collect incoming...

  • Support Professional

    2 months ago

    Ealing Broadway, United Kingdom Certitude Support Full time

    About the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at Certitude Support. As a Support Worker, you will play a vital role in supporting individuals with learning disabilities to live the lives they desire.Your primary responsibility will be to provide person-centred support, enabling individuals to develop new skills,...

  • Support Professional

    2 months ago

    Ealing Broadway, United Kingdom Certitude Support Full time

    About the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at Certitude Support. As a Support Worker, you will play a vital role in supporting individuals with learning disabilities to live the lives they desire.Your primary responsibility will be to provide person-centred support, enabling individuals to develop new skills,...

  • Support Professional

    3 weeks ago

    Ealing Broadway, United Kingdom Certitude Support Full time

    About the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at Certitude Support. As a Support Worker, you will play a vital role in supporting individuals with learning disabilities, complex needs, and physical disabilities to live the lives they desire.Key Responsibilities:Build strong relationships with individuals and their...

  • Office Administrator

    5 months ago

    Ealing, United Kingdom Recruitment Boutique Full time

    Are you looking for an exciting opportunity in the facilities management industry? Our client, Landmark Facilities Management is a small independent business based in Ealing Broadway. Due to their success and growing client list, they are currently recruiting an **Office Administrator **to assist their growing team. - Are highly organised, detail-oriented...

  • Office Caretaker

    5 months ago

    Ealing, United Kingdom Oakland Care Full time

    **Office Caretaker** **Location**: Ealing **Salary**:£27,807.00 - 29,214.00 per annum inclusive Grade 5 This is an interesting opportunity to join the busy Strategic Property department at the Council as an Office Caretaker working predominantly at the Former Southall Town Hall in Southall. Strategic Property operate within the Corporate Landowner...

  • Academic Governance Officer

    5 months ago

    Ealing, United Kingdom METANOIA INSTITUTE Full time

    A wonderful opportunity has arisen to join Metanoia Institute as we embark on an exciting organisational development programme. Working as an Academic Governance Officer you will provide a professional, reliable, and smooth service to all Academic Committees and the Director of Education. You will ensure that professional administrative support is provided...

  • Compliance Officer

    1 month ago

    Ealing, Greater London, United Kingdom Adecco Full time

    Job Title: Compliance Officer - HybridContract Type: Temporary (3 months) with potential extension and permanent opportunitiesHourly Rate: £25.22 PAYE or £32.93 UmbrellaWorking Pattern: Full Time - 35 hours per weekRequirements:Conduct inspections of privately rented properties to identify hazards, defects, and non-compliance with property...

  • Compliance Officer

    1 month ago

    Ealing, Greater London, United Kingdom Adecco Full time

    Job Title: Compliance Officer - HybridContract Type: Temporary (3 months) with potential extension and permanent opportunitiesHourly Rate: £25.22 PAYE or £32.93 UmbrellaWorking Pattern: Full Time - 35 hours per weekRequirements:Conduct inspections of privately rented properties to identify hazards, defects, and non-compliance with property...

  • Inspections Officer

    2 months ago

    Ealing, United Kingdom CV-Library Full time

    Job Title: Compliance Officer - Hybrid Contract Type: Temporary (3 months) likely extension Hourly Rate: £25.22 PAYE or £29.01 Umbrella Working Pattern: Full Time - 35 hours per week Driving licence & own vehicle required - mileage expense paid Are you a detail-oriented individual who thrives on maintaining high standards? Our client, a...

  • Resident Liaison Officer

    7 days ago

    Ealing, United Kingdom Fortus Recruitment Full time

    Resident Liaison OfficerWest LondonUp to £35,000 plus car allowanceOur client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.Our client are based in West London and they are carrying out internal and external planned maintenance to scattered properties. Works...

  • Resident Liaison Officer

    1 week ago

    Ealing, United Kingdom Fortus Recruitment Full time

    Resident Liaison OfficerWest LondonUp to £35,000 plus car allowanceOur client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.Our client are based in West London and they are carrying out internal and external planned maintenance to scattered properties. Works...

  • Resident Liaison Officer

    1 week ago

    Ealing, United Kingdom Fortus Recruitment Full time

    Resident Liaison OfficerWest LondonUp to £35,000 plus car allowanceOur client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.Our client are based in West London and they are carrying out internal and external planned maintenance to scattered properties. Works...

  • Resident Liaison Officer

    1 day ago

    Ealing, United Kingdom Fortus Recruitment Full time

    Job Description Resident Liaison Officer West London Up to £35,000 plus car allowance Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. Our client are based in West London and they are carrying out internal and external planned maintenance to...

  • Attendance Officer

    5 months ago

    Ealing, United Kingdom Pinnacle Learning Ltd Full time

    A secondary school in Ealing is currently recruiting for an experienced Attendance Officer to join their team on a full time, permanent basis. **About the School** This is a successful and popular school, with a proud history, strong community links and a supportive learning environment. This is an innovative and expanding school who are proud of our...

  • Security Officer

    5 months ago

    Ealing, United Kingdom Compass Group Full time

    Security Officer £11.45 per hour, 42 hours per week Security Officer Do you have a valid SIA Door Supervisor Licence? Are you looking for a new challenge? For a rewarding job where you have the opportunity to make a real difference? If so, then we would love to hear from you! A new opportunity has arisen for a Security Guard to join the Medirest Family....

  • Financial inclusion officer

    4 days ago

    Ealing, United Kingdom CV-Library Full time

    Client Local Authority in Ealing Job Title Financial inclusion officer Pay Rate £20.52 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration Initial 3 month contract Location OFFICER BASED in Ealing -Agile working will include min 3 days in office and visits 1 day with I day WFH. All applicants MUST have UK driving...

  • Service Manager

    5 months ago

    Ealing, United Kingdom Hestia Housing & Support Full time

    **About the role** To lead, motivate and empower a team of floating support workers and volunteer coordinator to deliver, person-centred and holistic support services to people at risk of losing their independence. - Line manage, lead, motivate and support a team of floating support workers and volunteer coordinator in their day to day work. - Act as a...

  • Revenues and Benefits Officer

    2 months ago

    Ealing, United Kingdom CV-Library Full time

    JOB TITLE: Revenue & Benefits Officer LOCATION: Some remote working, client based in West London PAY RATE: £19.50 hourly PAYE START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week IR35 STATUS: Inside Purpose of the Revenue & Benefits Officer: To assist, as part of a team, in the administration of Council Tax accounts. Use...