Income Officer

6 months ago


Ealing, United Kingdom A2Dominion Group Full time

**Income Officer**

**Salary: £32,651 - £34,200 per annum**

**Type: 6-month fixed term contract, Full time (35 hours per week)**

**Location: Uxbridge Road, Ealing**

**About the role**

We’re searching for an **Income Officer** to join our friendly and hard-working team at A2Dominion. This role is tasked to manage income collection work in accordance with A2Dominion’s policies, procedures, and targets

**Key responsibilities**:

- To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures.
- To represent A2Dominion in court at possession hearings and at evictions where relevant.
- To provide advice and assistance to residents on all relevant benefit and debt issues
- To ensure that IT systems are regularly updated, and effective manual record systems are maintained.
- To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met.
- Liaise with statutory and voluntary advice agencies on individual cases as appropriate.
- To liaise with other internal teams and departments as required given the needs of an individual case

**More about you**:
For this role, we’re looking for someone with the following:

- Educated to GCSE level or equivalent in Maths & English (Grades A* - C)
- Experience of delivering a customer-oriented service
- Good working knowledge of Excel, Word and Outlook
- Excellent written and verbal communication skills
- Previous experience of debt recovery/credit control
- Knowledge of housing law in debt recovery and presenting possession cases in the county court (Desirable)
- Knowledge of welfare benefits such as Universal Credit and Housing Benefit (Desirable)
- Full UK driving license

**About us**

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 Days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
- **A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will**:_
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

**Meeting the role requirements**
- **A2Dominion are proud to be a family friendly employer.**_

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

**Salary**: £32,651.00-£34,200.00 per year

**Benefits**:

- Company events
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ealing, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: req2673



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