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IT Service Desk Team Leader Full Timepermanent
3 weeks ago
**Position**:IT Service Desk Team Leader
- **Salary**:£28,000 to £30,000
- **Location**: Shoreham-by-Sea
- **Hours**:Full time Monday to Friday
- Free parking, subsidised canteen and many other perks
We are recruiting for an experienced IT Service Desk Team leader to join a fast growing and well established technology company in the Shoreham area. You’ll be responsible for the line management of your team, tracking targets and ensuring tickets are responded to in a timely manner.
As an IT Service Desk Team Leader your role will include:
- SLT management to ensure tickets are effectively balanced through the team to maintain a quick overturn
- Meeting KPI’s
- Managing a team, including shift rotas, approving annual leave etc..
- Reviewing and responding to negative CSAT responses
- Being organised and meeting deadlines
Ideally you’ll be able to work towards KPI’s, have great communication skills both written and verbally, delegate a fair work load across a team and have a team leader attitude.
This is a full time permanent position, Monday to Friday. Located at their head office in Shoreham. They have many perks to the business including, free parking, a subsidised on site canteen, discounts on their products and many more.
First Recruitment Services are acting as an Employment Agency in relation to this vacancy
Job Overview
**Location**:
Shoreham-by-Sea, UK
**Salary**:
£28,000 - £30,000
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