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IT Service Desk Team Leader
4 months ago
**IT Service Desk Team Leader**
**Shoreham**
**Up to £30KPA**
Would you like to join an award-winning Telecoms company that is looking to expand their IT Service Desk team?
The company is going from strength to strength, and this is a great time to join them. They have brand new offices and offer a social and friendly environment as well as offering you an opportunity to develop your career.
**The role**:
Are you an experienced Team Leader?
You will be leading the service support team. Managing their performance against set KPI’s and ensuring 100% customer service to customers and continuously pushing performance and improvements.
- Proven ability of supporting a Service Desk as a Team Leader
- Excellent delegator
- Have calm, leadership qualities to stay calm under pressure.
- Ability to deliver information to customers in a clear manner, adjusting language to suit the audience in a written and verbal format.
**What does the role involve**:
- You will be responsible for the development and management of the Service Desk team which consists of around 12 team members.
- Overseeing their individual KPI’s, approving annual leave requests, staff absence and managing the teams shift rotas.
- Hold regular team meetings to keep your team up to date with any changes.
- Ensure all tickets are in line with all KPI’s - response, fixed queries, customer service, call answer times etc.
- Efficient handover to night staff teams
- Ensure your team offer accurate ticket management.
- Keeping your team motivated
**How to apply?**
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
