![Focus Group](https://media.trabajo.org/img/noimg.jpg)
Service Desk Team Leader
3 weeks ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.
We are now recruiting for an IT Service Desk Team Leader
The purpose of the IT Service Desk Team Leader is to lead the day to day running of the IT service support team, driving a culture that provides and continuously improves the customer and employee experience and delivers against set KPIs.
Main duties of the Service Desk Team Leader include:
- Responsible for the line management and development of all individuals within the associated it service desk tier, including the approval of annual leave, tracking absence, shift rota management etc.
- Coordinate team technical training and development through analysis of ticket reporting.
- Ensuring tickets are meeting all KPI’s e.g. response, fix, customer update frequency, call answer time etc.
- SLT Management to ensure tickets are load balanced effectively across the team allowing for proactive management of workflow
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: One location
Flextime
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