Head of QA

6 months ago

London, United Kingdom Sports Interactive Full time

**Title**: Head of QA

**Line Manager**: Development Director

**FTC or Permanent**: Permanent

**We are Sports Interactive**

The gaming studio behind**:Football Manager**.

Founded in 1994, Sports Interactive (‘SI’) became a wholly owned subsidiary of SEGA Europe in 2006. Based at the Here East technology hub in Stratford, East London, the SI team continues to expand as we bring our titles to an ever-growing audience across an increasing variety of platforms.

To support our growth, we welcome the opportunity to connect with passionate people with the drive to match our ambitions and initiative to realise your individual potential.

**Position Overview**

We are seeking an experienced and dynamic Head of QA to strategically lead our QA operation into the next generation of our Football Manager series. The Head of QA will have oversight of all Football Manager related QA operations in London and Sofia, developing and implementing QA strategies, ensuring the delivery of high-quality products, and establishing a culture of continuous improvement within the team.

**Responsibilities**:

- Develop and implement a comprehensive QA strategy in collaboration with the Director of Development, encompassing Studio and SEGA Dev Services QA teams and external outsourcing agencies, aligned with business goals, reviewed regularly with stakeholders.
- Plan and manage to a product/Financial year budget and resource target.
- Develop and manage a high-performing QA leadership team capable of prioritising and delivery execution ensuring this group is:

- Providing consistent management to their teams to ensure best use of time/resource.
- Reviewing and adjusting QA processes and standards to ensure the delivery of high-quality software including identifying opportunities for automation or tool development.
- Working across studio, dev services incl. SQA & LQA, and external agency teams to ensure the right resources in the right places at the right time
- Developing & executing a test plan culture and ensure comprehensive test coverage.
- Effective in communication and reporting in all directions.
- Define key performance indicators for measuring and improving QA effectiveness and hold team accountable for meeting them.
- Collaborate with cross-functional teams, including development, product management, and customer support - focusing on strategic issues, processes and delivering department service standards.
- Understand, quantify and effectively communicate QA progress, risks, and challenges to stakeholders.
- Partner with development to drive the automation strategy to increase efficiency and effectiveness.
- Conduct regular retrospectives and implement corrective actions.
- Working with SEGA Dev Services, input into the LQA strategy in support of the Localisation function (currently supporting up to 18 languages) including use of AI tools.
- Member of studio Department Leadership Team, with a periodic rotating chair role, look for studio wide process improvements to improve cross-department reliability, efficiency, accountability and pace.

**Requirements**:

- Proven track record in setting and delivering on strategic priorities.
- Experience of being part of a senior leadership team with ability to communicate and influence at all levels.
- Action-orientated.
- Experience in leading and managing large and complex QA teams.
- Ability to develop talent, motivate and mentor and cope under pressure in a fast paced environment.
- Proven ability to drive forward QA change and navigate around cultural issues.
- Experience of QA in a Live Operations type environment.
- Experience in the Gaming Industry (Desirable).

**Benefits of Working at Sports Interactive**:
A flexible working policy to best suit you and your team.

Subsidised mental health, therapy and coaching sessions are available. Contributory Pension Scheme (up to 7% of annual salary). Free onsite evening bar in the Sports Interactive London HQ. A well-stocked breakfast bar with cereals, fruits, teas, and coffees. Regular events in collaboration with our partnered football clubs.
- ️ Access to our on-site physical and massage therapist services. Multiple clubs and societies to join e.g., book club and art workshops. Free access to games released under the SEGA Europe umbrella.
- ️ A range of Gym Membership options through our Benefits partners.
- ️ Fully Subsidised Healthcare and Dental Plans.
-Free Travel Insurance for yourself and your family. ✈️ A personalized football shirt upon passing probation.

**What is it like to work here?**

We approach everything with passion, whether that is making our mark on the gaming and football industries or doing our bit for the world around us. We want to share that outlook with everyone who shows up to work here each day.

For us, talent wins games, but teamwork wins titles. Collaboration is the key to constantly topping our best. We believe everyone matters, no matter which part of the business you are in, s

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