Guest Liaison Support

3 months ago

Northwich, United Kingdom Delamere Health Ltd Full time

Delamere's Guest Liaison department looks after the various needs of our guests over their 28-day stay. The support role is an interesting mix of domestic tasks
- preparing rooms ready for admission, ensuring the guest's environment adheres to an extremely high standard, whilst also acting as the first point of contact for guests in the accommodation and medical areas of our award-winning 23-bed purpose-built addiction treatment clinic. You will assist guests with day-to-day tasks and queries such as parcels, keycards, orientating new arrivals and making sure they are where they need to be. You will find yourself directing enquiries to different departments, liaising regularly with the clinical, recovery and admissions teams. The role supports the domestic (hotel-style) operations alongside our wider guest liaison team that includes housekeepers and maintenance operatives.

Whilst the role is first and foremost a domestic role with a heavy emphasis on cleaning and preparing rooms and communal areas to an exacting standard, the guest-facing element means that each day is varied and stimulating with no two days being exactly alike. The guest liaison support role would especially suit someone with hotel or hospitality experience who is a great communicator, who's passionate about helping others and being hands on with day to day operations.

**More about the role**
- First contact for all general guest enquiries and queries.
- Responsible for ensuring all domestic duties are carried out to a high standard.
- Responsible for rota’ing domestic and maintenance cover such that the clinic is safe and well resourced.
- Auditing furniture, fixtures, and wall finishings to ensure that everything is in good order
- clean, safe, and presentable.
- Responsible for ensuring there is the right amount of the right laundry in the building weekly, that our stock holding is sensible.
- Ensuring all non-clinical areas are maintained in good order.
- Liasing with Delamere's admissions team, catering team, recovery team and clinical team to ensure effective, proactive communication of multi-disciplinary information.
- Assisting the clinical team with non-clinical elements of the admission such as property searches and valuables check-ins.
- Responsible for organising room voids/ moves.
- Ensuring rooms are fully set up and cleaned to a high standard in advance of a guest entering treatment.
- Ensuring the guest is clear on their stage of treatment, who their care team are and that they get to the right group promptly.
- Organising any off-site leave from hospital appointments to shop authorisation.
- Ensuring all parcels are checked and distributed to the right guests in a timely manner.
- Organising reiki schedules, doctors appointments and equine lunches.
- Assisting with organising family visitation day.

**We offer**:

- Competitive Salary
- 21 days holiday plus Bank Holidays
- Your birthday off after 12 months service
- Unrivalled (award winning) working environment
- Personal development programme
- Free Parking
- Pension scheme
- Delicious, home cooked free meals
- Wellness programs
- On-site parking

**Desirable skills and experience**

The role is diverse and, accordingly, may suit several distinct skill sets. All relevant academic and professional experience will be considered on merit e.g.:

- Cleaning and housekeeping background within a residential healthcare setting.
- Counselling skills (wanting experience in a mental health setting)
- Clinical skills (wanting experience in a mental health setting)
- Hospitality and other standards-focused service sectors
- Hotel operations
- Reception and scheduling

**Salary / Hours**
- **40 hours per week**:

- Shift patterns to suit the needs of the organisation and the role (likely 8am-4pm, 5 days per week
- £11.50/ hour

**More about Delamere**

We are the UK's _only _purpose-built residential addiction and behavioural health clinic. As a multi-disciplinary team of nurses, doctors, therapists, mentors and lived experienced practitioners, we provide exemplary care to guests as they grow beyond addiction. Our purpose-built clinic is an award winning place to work and as a team we have the great privilege of helping guests who stay with us (typically for 4-6 weeks) make profound transformations. We are a values-led organisation and we pride ourselves on setting standards for excellence and outcomes in the treatment of addiction. We opened in March 2020 and since we've helped over 700 guests find freedom from addiction. Delamere is rated GOOD in all areas by Care Quality Commission and is fast becoming recognised as the premier addiction treatment clinic in Europe.

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: £11.50 per hour

**Benefits**:

- Canteen
- Casual dress
- Company events
- Discounted or free food
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- Weekend a

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