Communications, Correspondence and Complaints

3 months ago


Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF HAYLEA’S UNBEATABLE SPIRIT**

Westminster City Council is a world of extraordinary stories. Where people use their optimism and talent to achieve more than anyone thought possible.

Nobody personifies this more than Haylea Navarro. Born with cerebral palsy and paralysed down one side since birth, Haylea has been gleefully proving people wrong ever since. Now a project officer, she brings faster broadband connectivity to Westminster businesses, boosting the economy for all. Throw in her gong at the 2020 London Apprenticeship Awards, and it’s clear for all to see just what can happen when you never give in.

**The Role**:
As a Communications, Correspondence and Complaints Officer within our Public Protection and Licensing team, you can make your own powerful contribution by helping us ensure our residents and local businesses aren’t being disturbed by inconsiderate behaviour and actions. We receive all types of complaints, so every day is a fantastic learning curve And this in turn will provide you with a great deal of variety as you take the lead in how correspondence regarding complaints should be developed, plus you will deliver innovative communications that connect with the desired audience.

With a great deal of autonomy in the role, we will encourage you to develop a strategy for both internal and external communications, and you will personally deliver and assess the success of these plans. This will include exploring options for internal communication channels in order to connect with members of our team, plus continuing our work to develop our external web pages.

Working closely with the senior leadership team, you will identify ways in which we can promote the great work that the team is doing, and you will be a trusted advisor to various heads of service on how complaints could most effectively be responded to.

This is a multilayered role in which you will have great visibility within the council, particularly as you will also shape insightful reports that will feed into audits, performance reviews and policy development - so if you’re looking for an in-depth challenge, then this will be perfectly suited to you

Please refer to the **Job Description** for more information.

**About You**:
It’s important to us that we are delivering a professional service in which duplicated correspondence is minimised, and high-risk complaints are being handled effectively, possibly even leading to the development of project-based interventions. You will therefore thrive with us if you have plenty of creative ideas on how to deliver reassuring communications that will champion the amazing work being done by our team. Coming from a communications background, you will have strong verbal and written skills, with a good knowledge of coordinating and developing projects. You will also know how to coordinate governance processes, which will ideally be complemented by experience in customer service within a public sector environment.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.



  • Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF HAYLEA’S UNBEATABLE SPIRIT** Westminster City Council is a world of extraordinary stories. Where people use their optimism and talent to achieve more than anyone thought possible. Nobody personifies this more than Haylea Navarro. Born with cerebral palsy and paralysed down one side since birth, Haylea has been...

  • Complaints Officer

    3 months ago


    Westminster, United Kingdom Essential Employment Full time

    Complaints Officer needed in South West London. The hourly rate is £21.65ph PAYE This is a temporary role The reference number is: RQ1126728 The successful will coordinate complaints and correspondence received from communities and ward councillors, minimising duplication, and monitoring the timeliness and effectiveness of the response. They will...

  • Complaints Officer

    3 months ago


    Westminster, United Kingdom Deekay Technical Recruitment Ltd Full time

    Coordinate complaints and correspondence received from communities and ward councilors, minimising duplication, and monitoring the timeliness and effectiveness of the response. To develop, implement and deliver a structured and coordinated approach to correspondence and complaints, in conjunction with team leaders, heads of service and the corporate...

  • Complaints Officer

    3 months ago


    Westminster, United Kingdom Flicky Pubs Ltd Full time

    **Job description** Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and...


  • City of Westminster, United Kingdom Hatched Recruitment Group Full time

    Senior Complaints OfficerWestminster - Officed Based Role Job Role I am recruiting for a local authority who is looking for someone support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming...


  • City of Westminster, United Kingdom Hatched Recruitment Group Full time

    Senior Complaints Officer Westminster - Officed Based Role Job Role I am recruiting for a local authority who is looking for someone support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming...


  • Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF SERENA’S VISION** Growth Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street...

  • Complaints Officer

    3 months ago


    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF SERENA'S VISION** Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street...

  • Complaints Officer

    3 months ago


    City of Westminster, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Westminster to assist with the appointment of a Complaints Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £17.42 - £21.83 per hour  Responsibilities: To assist the organisation to provide high...

  • Medical Secretary

    3 months ago


    Westminster, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The post holder will work with the clerical and consultant team to ensure the delivery of a seamless service for patients referred to the department for their care. Key duties include providing an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the hospital...


  • Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF DAPHNE’S INSIGHT** Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their colleagues every day. Daphne, our champion for people with learning difficulties, is a real beacon. She doesn’t just advocate for colleagues with these...

  • Administrator

    4 months ago


    Westminster, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The Administrator will provide high quality administrative support to the department. Tasks will include reception duties, customer service, maintaining databases, booking appointments/meeting, filing, organising and booking meeting rooms and general administrative support to the Department. The Administrator will play a key role in the efficient day to day...

  • Executive Assistant

    3 months ago


    Westminster, United Kingdom Rheinmetall Defence UK Full time

    **Position Title - **Executive Assistant **Reporting Line - **Vehicle Systems International (VSI) Division Senior Leadership Team **Number of Direct Reports - **Nil **Location - **Westminster, London **Division / Department - **VSI / Management Support **Organisational Background** As an integrated technology group with more than 25,000 employees...

  • Housing Officer

    3 months ago


    Westminster, United Kingdom ConnecMe2 Full time

    Housing Officer WCR Band 2 Mid-Rate The council’s Housing Services are high profile and vital to maintaining and enhancing the city council’s reputation. Manage a designated patch of properties, this may include Social Housing tenants, Council leaseholders, Community Supported residents and some out of borough properties. Deliver friendly, effective,...


  • Westminster, United Kingdom ConnecMe2 Full time

    Westminster are looking for a Food qualified EHO to carry out New Premises and Category C food hygiene inspections, as well as dealing with food hygiene complaints. Ideally an experienced EHO but would consider those with limited experience. Responsible for monitoring and enforcing health and hygiene legislation. They're likely to spend time in the...


  • Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF THE POWER OF EMPOWERMENT** Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day. Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a...


  • Westminster, United Kingdom Gen Hospitality Full time

    A boutique Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering exceptional customer service -...


  • Westminster, United Kingdom Equans Full time

    **Requisition ID**: 51624 **Domain**: Support Services/Human Resources **Contract type**: Permanent **Schedule**: Part-time Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We...

  • HR Administrator

    3 months ago


    Westminster, United Kingdom Equans Full time

    **Offer ID**: - 51624**Contract type**: - Permanent**Schedule**: - Part-time**Country**: - United KingdomEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We have a job share HR...


  • Westminster, United Kingdom Gen Hospitality Full time

    A boutique and Italian inspired Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering...