Windows Server
1 week ago
**Windows Server - Desktop Support Engineer - SC cleared - Newcastle - Hybrid**
**Role**:Windows Server & Desktop Support Engineer
**Location**:Newcastle / Hybrid
**Duration**: 6 Months
**Clearance**: SC - Security Clearance required
**Role accountabilities**:
- Delivering successful technical resolutions to complex customer issues escalated by second line
- Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions
- Participating and leading in technical knowledge cascades across EMS using learning infrastructure
- Service management and design support on existing and new contracts
- Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours)
- Proactively driving own workload as well as reactively managing multiple tasks as escalated by customer and other EMS teams
- Running diagnostic and configuration of customer contracts to identify issues and opportunities
- Working closely with a wide range of internal and external stakeholders and customers to understand the requirements and build an effective working relationship to ensure smooth running of contracts
- Participate and contribute to continuous improvement and coaching within the team
- Management of workload and delivery to meet key performance indicators
- Complex decision making to balance customer and business need
- Available when required to work out of hours either on an overtime or on call basis
**Advantageous Skillset/Experience**:
- ITIL foundation as a minimum
- Strong experience of technically supporting live operations in a managed services arena
- In depth knowledge of managed customer solutions.
- Engagement with 2nd party vendors in advanced troubleshooting and problem solving
- In depth understanding of emerging technologies across the managed services portfolio
- Experience of administering various Windows Server and desktop operating systems.
- Experience of administering VMWare vCenter Server and ESXi.
- Experience of HP 3PAR & NetApp SANs.
- Experience of administering DNS, Active Directory, and Group Policies.
- Experience of implementing Security Patching Using Ivanti and WSUS.
- Experience of Commvault for backup and restoration of Windows Servers.
- Experience of administering Microsoft Exchange 2012
- Experience of administering McAfee Enterprise Policy Orchestrator (EPO)
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