IT Support Analyst

2 weeks ago


Newcastle Upon Tyne, United Kingdom Reed Full time

A **new and exciting role** has just become available for an **IT Support Analyst** working for a **leading global organisation** based in the heart of Newcastle offering**progression and exciting project work**
Experience Required:

- Experience of providing 1st/2nd line support in a busy professional services environment
- Exceptional customer service skills
- Experience working in a proactive way in a fast-paced environment
- Take ownership of issues through to resolution, using remote management tools, desk side assistance and/or the telephone to support global employees
- Ability to multi-task, prioritise and manage time effectively
- Working knowledge of Windows Server, Active Directory, Office 365
- ITIL qualifications are desired but not essential



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