Customer Service Administrator

7 months ago


Northallerton, United Kingdom Rounton Coffee Full time

**About the Role**:
This job is on site, and as such there is an expectation that you will be working in the roastery each day. Hybrid working is possible from time to time.

**Responsibilities**:

- Respond to all customer communications swiftly, to guarantee that our customers needs are met. Being structured and accountable is essential
- Monthly account phone calls in line with CRM Activities
- Helping to coordinate engineering activities
- Sales Administration / Quotes / Invoices / Contracts

**Skills**:

- Superb customer service manner.
- Excellent writing and editing skills with a strong command of grammar and punctuation
- Excellent Phone manner
- Strong attention to detail and ability to meet deadlines
- Excellent communication and collaboration skills

About Rounton Coffee

Established in 2014, Rounton Coffee is a Yorkshire based coffee roastery supplying coffee, equipment and training across the UK.

Our founding principles are true to this day: create a sound business based on sustainability and responsibility, with a focus on quality and service.

We roast only the finest coffees from around the world, and we ensure that we pay a sustainable price well above fairtrade pricing. We work directly with smallholder growers across the world, and we are focused on a fairer trade arrangement.

Our aim is to deliver exceptional coffee experiences to our customers, from the first sip to the last. We have a fast-paced and fun-loving culture, with a team that is dedicated to excellence and innovation.

**Job Type**: Part-time

Pay: From £12.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Company events
- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Northallerton: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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