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Third Party Capture Handler

3 months ago

Norwich, United Kingdom Aviva Full time

Starting salary between £21,700 to £31,300 (depending on hours, skills, and experience) plus additional benefits
- Our standard full-time contracts are for 35 hours per week (with options for part time _
- working). However,_
- we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract following your leader approval, with enhanced salary of up to _£29,143
- 35 -40 Hours _shift pattern between 08:00am - 8:00pm Monday -Sunday (3 weekend days every 10 weeks, 1 late shift per week)

We currently have fantastic opportunities to join Aviva’s award-winning and market-leading, Motor Claims Team If you enjoy working in a fast-paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you

A bit about the job:
As part of the Third-Party Capture Motor Claims team, you will be contacting Third Parties to articulate the benefits of using Aviva’s services from arranging vehicle repairs, replacing vehicles to providing valuations. You will be able to Build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service. By converting the right Third Parties, we are better able to control costs, improve the Third-Party claim journey and create new customers.

Skills and experience we’re looking for:
- Ambitious, sales-driven personality, with a ‘can-do’ attitude- Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities- Passionate about delivering excellent customer service- Ability to identify what matters to Third Parties, and confidence in sharing this with your team- Effective telephony skills, with the ability to Negotiate, Objection handle to achieve excellent outcomes

What you’ll get for this role:
- Starting salary between £21,700 and £25,500 based on a 35-hour week or pro rata up to £31,300 if you prefer a 40-hour week (depending on location, skills, experience, and qualifications)- Bonus opportunity - 6% (A & B grade) of annual salary. Actual amount depends on your performance and Aviva’s.- Generous pension (starting level Aviva contributes 8% when you contribute 2%)- Eligibility for annual performance bonus- Family friendly parental and carer’s leave- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days- Up to 40% discount for Aviva products- Brilliant flexible benefits including electric cars- Aviva Matching Share Plan and Save As You Earn scheme- 21 volunteering hours per year

Aviva is for everyone:
We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look

here