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Motor Claims Handler

2 months ago


Norwich, Norfolk, United Kingdom Aviva Full time
About the Role

We are seeking a highly motivated and customer-focused Claims Specialist to join our Third-Party Capture Motor Claims team. As a Claims Specialist, you will play a critical role in supporting Third Parties through the claims process, providing exceptional customer service and ensuring a smooth experience for our customers.

Key Responsibilities
  • Support Third Parties through the claims process, providing clear and concise information and guidance
  • Articulate the benefits of using Aviva's services, such as our repair network
  • Deal with queries and concerns from Third Parties in a professional and empathetic manner
  • Build strong relationships with Third Parties, understanding their needs and concerns
  • Work collaboratively with the team to achieve excellent outcomes
Requirements
  • Ambitious personality with a 'can-do' attitude
  • Ability to work in a fast-paced environment, multi-tasking and prioritizing responsibilities
  • Passionate about delivering excellent customer service
  • Effective communication and negotiation skills
  • Ability to work independently and as part of a team
What We Offer
  • Competitive salary between £23,900 and £27,300 based on a 35-hour week or pro rata up to £31,200 if you prefer a 40 hour week
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools