D2c Logistics Administrator
7 days ago
Due to the promotion of our current D2C Logistics Administrator, we have a new role available. This role focuses on managing our Direct to Customer orders, liaising with couriers and ensuring we deliver an excellent experience to all consumers.
We are looking for someone who is not only a problem solver, but they ensure that everything we do enables us to make our customers happy and exceed expectations while working as part of the team where hard work doesn’t go unnoticed.
This is a role that will challenge your skills and will guarantee amazing personal development.
Key responsibilities will include:
- Troubleshooting all D2C issues
- Performing system updates and daily stock checks
- Inventory control of packaging materials
- Owning the daily manifest for all carriers
- Tracking queried orders, locating lost parcels and dealing with all courier claims
- Resolving any D2C complaint cases
- Being responsible for internal and PR orders
- Ad Hoc duties such as Goods in and stock transfers
- Have previous experience in a similar office-based role.
- Have excellent PC literacy skills.
- Be able to plan ahead and work in an organised and efficient manner
- Have strong analytical and numerical skills with excellent attention to detail
- Have the ability to communicate effectively and confidently on the phone and in person - both internally and externally.
**About us**
Medik8 is one of the fastest-growing skincare brands, focused on science-based skin ageing products centered around the “CSA Philosophy”. At Medik8, we have a rich and distinct culture that sets us apart from ordinary companies. We foster innovation and celebrate highly-driven & super-loyal people. We are full of amazing ideas and positively embrace change. Our teams enjoy the challenges, satisfaction and rewards that come with getting things done to very high standards.
We are growing fast. After seeing incredible growth over the last few years, we have just received a very important external investment that will allow us to grow even faster, to innovate the future and to take on the world with our award winning products in all the categories.
This will be a very busy and sometimes quite challenging role but it will also be a lot of fun and you will learn a lot.
**Culture & Benefits**
We are proud of our dynamic culture - we are built on innovation, ambition and amazing ideas. Driven by continuous improvement, we constantly adapt to smarter ways of working. We have an unwavering passion for our brand and our customers - our ultimate goal being to deliver skincare products you love, trust and believe in.
We have an exciting and friendly environment and believe that our people are our strength. Our teams are thrilled by the challenges, satisfaction and rewards that come with getting things done to a very high standard at all times and in all areas of the business. If that sounds like you then come and join our journey
**Health & Wellbeing**:
- Wellbeing contribution - up to £750 a year in wellbeing activities
- Mental Health Support - we have mental health first aiders in the business
- Private Medical Insurance cover from 25% to 100% including family
- Employee Assistance Program (EAP)
- Vision Vouchers
**Benefits**
- 23 days holiday rising to 30 days (dependent on service)
- Birthday lay-in
- 75% product discount
- Up to £250 product voucher
- Company quarterly bonus scheme
- Referral bonus
**Togetherness**
- Monthly Payday events
- Regular team building away days
- Tight-knit company feel
- Company-wide communications platform
- Always celebrating everyone's successes
Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on Linkedin, Glassdoor & Instagram.
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