Associate Research Operations Specialist

3 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

The Associate Research Operations Specialist is responsible for providing operational support to the NHS Business Services Authority’s (NHSBSA) large community of User Researchers. Working across the Research Operations specialisms of participant recruitment, governance, asset management, guidance & templates, tools and insight management the Associate Research Operations Specialist will be supporting the growth of ethical, scalable, and efficient research in the NHSBSA. You will be helping to put the user at the heart of a variety of services which affect the lives of millions of people.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

As Research Operations Assistant you will be supporting the growth of ethical, scalable, and efficient research in NHSBSA. You will be helping to put the user at the heart of a variety of services which affect the lives of millions of people.

You will coordinate research participant recruitment, consent, and incentive processes plus other key aspects of research operations as a key component in our user-centred design team. You will be responsible for:
1. Supporting Research Operations activity, including recruiting research participants and supporting the wider Research Operations team.
2. Supporting ways of working in user research at NHSBSA, including overseeing the consent process, ensuring data compliance and governance in all data handling, coordinating research incentives and supporting research ethics.
3. Sharing knowledge and expertise in data management with the user centred design community and wider NHSBSA
4. Supporting the management of the research library where outputs of user research and associated research materials can be stored and retrieved
5. Coordinating tools and software used by the user research community to safely and effectively conduct user research
6. Supporting and following the inclusion strategy for user research at NHSBSA, to further build the research panel and ensure user researchers have access to a diverse and representative sample of service users, in particular those with low digital literacy and access needs.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

The Associate Research Operations Specialist is responsible for providing operational support to the NHS Business Services Authority’s (NHSBSA) large community of User Researchers. Working across the Research Operations specialisms of participant recruitment, governance, asset management, guidance & templates, tools and insight management the Associate Research Operations Specialist will be supporting the growth of ethical, scalable, and efficient research in the NHSBSA. You will be helping to put the user at the heart of a variety of services which affect the lives of millions of people.

A key part of the role will be coordinating research participant recruitment, ensuring User Researchers have a representative sample of users for their research. Following consent, and incentive processes, and ensuring research data is safe, compliant, and accessible by the wider organisation. As part of the User Centred Design community, and the wider Digital, Data and Technology (DDaT) Directorate this role will follow the strategic direction of the Research Operations (ResearchOps) team to help enable user researchers at NHS Business Services Authority to do their best work.

User Researchers are an integral part of digital delivery teams. They help their teams develop a deeper understanding of the people who encounter their services, including NHS colleagues, patients, and the general public. Their findings support teams to design and build better services quickly and ethically and aim to mitigate and lower costs of digital services within NHSBSA. They use data and real-life experiences of users to help shape the continuous improvemen

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