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Home Improvement Agency Officer

5 months ago

Epsom, United Kingdom Epsom & Ewell Borough Council Full time

**Salary**: £28,162 pa to £33,008 pa FTE
- **Location**: Epsom & Ewell Borough Council
- **Contract**: Contract
- **Working Pattern**: Flexible Hours/Full Time/Part Time
- **Hours**: 36 hours per week. Part Time considered (minimum of 3 days per week Monday to Friday).
- **DBS Check**: No
- **Closing Date**: 04/06/2023 at 22:55
- **Reference**: HCS/23/241353

We are looking for a self motivated and professional colleague to join our Grants and Home Improvement Agency Team. As a caseworker, you will work with residents from initial enquiry through to the completion of the work, creating a positive experience as we strive to support them in their own homes. You will be responsible for providing advice and support to our elderly, disabled and vulnerable residents who need appropriate improvements and adaptations to their homes to allow them to live independently.

You will need to be an organised, practical person with the ability to manage competing workloads. Customer service and empathy will be required as you take customers through the process. An ability to communicate, manage expectations, remove any barriers, work with partner agencies and access available funding, are essential, to ensure all residents receive the best service.

Relevant experience is required of working in a customer focussed environment with disabled, elderly or vulnerable people. Experience of delivering Disabled Facilities Grants would be a distinct advantage.

You must have excellent communication skills, ability to work with minimum supervision and be highly IT literate.

In return you will benefit from 24 days annual leave plus bank holidays (rising to 29 after 5 years service), subsidised gym membership and car parking, payment of professional fees, entitlement to join the local government pension scheme, and non-contributory life assurance.

**Closing date : Sunday 4th June 2023**

**Interviews: Tuesday 13th June 2023**

**Diversity statement**

**Job Types**: Full-time, Part-time, Contract
Contract length: 36 months
Part-time hours: 36 per week

**Salary**: £28,162.00-£33,008.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: HCS/23/241353