Engagement Officer

3 weeks ago

Epsom, United Kingdom Sodexo Full time

Job Introduction
**Job Title: Engagement Officer**
**Location: Working remotely with occasional national travel and overnight stays as required**
**Salary: £22,000 - £25,000 dependent on experience**

**Hours: 9am -5pm Monday - Friday**

**Life at Prestige**:
Prestige Nursing & Care, part of the Sodexo Group, has provided Care at Home for over 75 years with 35 locations across England and Scotland. Our Purpose is to care for and support as many people as possible to enable them to live independently in their own homes and to achieve the outcomes they desire.

People are at the very heart of Prestige and, as an Engagement Officer, you’ll grow and develop in an exciting business - Life Made Better, in everything we do.

**Your role at Prestige**:
You will help to drive and deliver our key Engagement & Retention plans and your initial focus will be to support new colleagues at the start of their journey with Prestige Nursing & Care. Working closely with the Workforce and Culture Team and local Operational colleagues, you’ll ensure a smooth onboarding and training experience to support our new colleagues as they join the business.

Helping to design and gather key data around our new colleague’s joining experience you will work with our Engagement Lead to drive improvements around new colleague retention, enabling us to provide well-led and safe care to those we support. This role will be key to ensuring that we place our clients and colleagues at the centre of everything we do.

Main Responsibilities

**Responsibilities**:

- Contacting new colleagues within twenty-four hours of a successful interview to congratulate and welcome them, offering impartial liaison and guidance and the ability to quickly build a warm, professional relationship
- Consistent and regular contact with new colleagues, to promote trust and to embed a sense of belonging to Prestige Nursing & Care from the outset
- Offering advice and support to those completing the initial stages of onboarding, positively impacting their time in the process, and ensuring they are ready to work as soon as possible.
- Maintaining regular contact with branch colleagues to enable the branch to plan for new colleagues joining their teams and to communicate new starter details
- Sending out Welcome Cards to all new colleagues as they complete their onboarding and induction
- Promote new starter ‘news’ across our social media platforms in line with our marketing strategy
- Maintain regular contact with new colleagues to address any issues arising as they deliver their first three months of care
- Collect individual new starter feedback at key points in the journey, recording comments for circulation to key stakeholders
- Identify trends/themes from new starter feedback to support Regional and National reporting on engagement and retention.
- Proactively promote our ‘Refer A Friend’ incentive ‘Prestige Plus’

**Essential Skills**:

- At least 2 years’ experience in a pacey, fast-changing environment, ideally customer or client focused
- Experience in building positive relationships with variety of key stakeholders
- Strong background in administration
- Outstanding people and communication skills and the ability to quickly build rapport with ease
- Flexible can-do attitude and the ability to work autonomously, juggling competing priorities

**Desirable Skills**:

- Knowledge of the Health and Social Care Sector
- IAG level 2, or willingness to work towards

About The Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Package Description
**What we offer**:

- A competitive salary
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
- An additional day off for your Birthday
- Blue Light Card
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Workplace Pension
- Employee assis

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