Customer Service

2 weeks ago

Wrexham, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in Wrexham
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £25,501 per year (pro rata for hours worked)

You’ll join on a competitive salary of £25,501 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service Advisor

    4 weeks ago

    Wrexham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **Ruabon** **£26,000 to £28,000 basic salary** **Monday to Friday** **Permanent** An opportunity has arisen for a Customer Service Advisor to join our client in the Ruabon area. The company are a global manufacturer and require the Customer Service Advisor to respond to client order requests and...

  • Customer Service Advisor

    2 weeks ago

    Wrexham, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time

    Customer Service Advisor £24,000 per annum Permanent opportunity in Wrexham Additional benefits:Hybrid opportunity. 22 days holiday + plus bank holidays + duvet day + your birthday + 1 CSR day.Holidays increase with length of service (1 additional day every year with a maximum of 25 days).Employee Assistance Programme.The role:Customer Service Advisor...

  • Cashier/customer Service

    4 weeks ago

    Wrexham, United Kingdom Corbettsports Full time

    This is a great opportunity to join one of the biggest independent Bookmakers in the Country. Corbettsports is a Family run business established in 1947. **Over 18s only.** Pay to be discussed at interview. We are currently looking to recruit staff in the Wrexham Area. We strive to deliver consistently outstanding customer service and ensure a great...

  • Customer Service Advisor

    3 weeks ago

    Wrexham, United Kingdom Smartsearch Recruitment Ltd Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary £24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking.We have an exciting opportunity for a Customer Service Advisor to work for a...

  • Customer Service Advisor

    7 days ago

    Wrexham, United Kingdom Page Personnel - UK Full time

    Permenant Position - Immediate Start **About Our Client**: Our clients customer service team consistently strives to provide an outstanding level of service, always taking a proactive and positive approach to guarantee customer satisfaction. Their customers are the driving force behind their business, propelling all their future successes. - This includes...

  • Customer Service Advisor

    4 weeks ago

    Wrexham, United Kingdom The House Nameplate company Full time

    **About us** The House Nameplate company is a small business in Wrexham. We are professional, agile and our goal is to The House nameplate company is a leading supplier of personalised products, dedicated to providing exceptional products and service to our customers. **Job Types**: Full-time, Permanent **Salary**: £19,396.00-£20,408.00 per...

  • Customer Service Executive

    5 days ago

    Wrexham, United Kingdom Cube Consulting & Resourcing Ltd Full time

    Are you an experienced customer service advisor who listens well, understands the needs of customer and can think on their feet to provide the best solutions to issues raised ? If so this could be the opportunity for you ! Great company to work for with excellent career prospects. Day to day you will be: - Speaking to business customers over the phone to...

  • Customer Service Advisor

    4 weeks ago

    Wrexham, United Kingdom Demon Tweeks Full time

    **CUSTOMER SERVICE ADVISOR**: Day to day, you'll be taking calls and doing your best to support our customers with a great level of after sales care and support when they need it most. You'll take the care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do. You'll be joining a...

  • Customer Service Administrator

    4 weeks ago

    Wrexham, United Kingdom WestRock Full time

    **T**he opportunity**: To process the orders for key customer accounts as accurately as possible and also have the responsibility to ensure all jobs are checked according to the plan to ensure they can proceed into production without delay. **How you will impact WestRock**: - Manage the day-to-day order requirements and enquiries from a specific range of...

  • Customer Service Advisor in Wrexham

    1 month ago

    Wrexham, Wrexham, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time

    Customer Service Advisor 24,000 per annum Permanent opportunity in Wrexham Additional benefits:Hybrid opportunity. 22 days holiday + plus bank holidays + duvet day + your birthday + 1 CSR day.Holidays increase with length of service (1 additional day every year with a maximum of 25 days).Employee Assistance Programme. The role: Customer Service Advisor...

  • Customer Service Advisor in Wrexham

    1 month ago

    Wrexham, United Kingdom Clockwork Organisation Ltd ta Travail Employment Full time

    Customer Service Advisor 24,000 per annum Permanent opportunity in Wrexham Additional benefits:Hybrid opportunity. 22 days holiday + plus bank holidays + duvet day + your birthday + 1 CSR day.Holidays increase with length of service (1 additional day every year with a maximum of 25 days).Employee Assistance Programme. The role: Customer Service Advisor...

  • Customer Service Advisor

    4 weeks ago

    Wrexham, United Kingdom BluetownOnline Ltd Full time

    Job Title: Customer Service AdvisorLocation: WrexhamSalary: £23,750Job type: Full-time, part-time, evening & weekend shifts availableAbout us:Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore...

  • Customer Service Advisor

    6 days ago

    Wrexham, United Kingdom BluetownOnline Ltd Full time

    Job Title: Customer Service AdvisorLocation: WrexhamSalary: £23,750Job Type: Full-time, part-time, evening & weekend shifts availableAbout Us:Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore...

  • Customer Service Advisor

    7 days ago

    Wrexham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are currently recruiting to join a utility company in mid Wales, Hafren Dyfrdwy we are looking for a Customer Advisor to join the Customer Solutions Team at Hafren Dyfrdwy. They are passionate about what they do, and their customers are at the heart of everything. They are inspired to create an awesome company and so in order to...

  • Customer Service Assistant X2

    7 days ago

    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: Permanent 37 hours per week G04 - £21,189 - £21,575 per annum Are you passionate about delivering excellent customer service? Forward thinking? Confident? Yes? Then we want you! Join our Housing Tenancies team and you will join a team that takes real pride in what we do and the services we provide. Our tenants are at the heart of...

  • Customer Service Advisor in Wrexham

    6 days ago

    Wrexham, United Kingdom BluetownOnline Ltd Full time

    Job Title: Customer Service AdvisorLocation: WrexhamSalary: £23,750Job Type: Full-time, part-time, evening & weekend shifts availableAbout Us:Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here ...

  • Customer Service Advisor

    3 days ago

    Wrexham, Wales, United Kingdom Bluetownonline Ltd Full time

    Job Title: Customer Service Advisor Check out the role overview below If you are confident you have got the right skills and experience, apply today. Location: Wrexham Salary: £23,750 Job Type: Full-time, part-time, evening & weekend shifts available About Us: Are you a smiley person who loves chatting and would thrive in an environment where your...

  • Customer Service Advisor

    6 days ago

    Wrexham / Wrecsam, United Kingdom BluetownOnline Ltd Full time

    Job Title: Customer Service AdvisorLocation: WrexhamSalary: £23,750Job Type: Full-time, part-time, evening & weekend shifts availableAbout Us:Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore...

  • Customer Service Advisor

    6 days ago

    Wrexham, Wales, United Kingdom BluetownOnline Ltd Full time

    Job Title : Customer Service Advisor Location : Wrexham Salary: £23,750 Job Type: Full-time, part-time, evening & weekend shifts available About Us: Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you...

  • Customer Service Advisor

    7 days ago

    Pentre Maelor, Wrexham, United Kingdom Serply Recruitment Ltd Full time

    LEAD INFORMATION Job Title Customer Service Advisor Site location Wrexham Industrial Estate Responsible to Office Manager Responsible for Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner Client brief Our client is a world leading manufacturer of high-level engineered...