Customer Service Advisor

2 weeks ago

Wrexham, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer Service Advisor**

**Ruabon**

**£26,000 to £28,000 basic salary**

**Monday to Friday**

**Permanent**

An opportunity has arisen for a Customer Service Advisor to join our client in the Ruabon area. The company are a global manufacturer and require the Customer Service Advisor to respond to client order requests and general incoming enquiries. On offer is a basic salary of £26,000 to £28,000 working Monday to Friday
The main duties of a Customer Service Advisor are:

- Handle all incoming correspondence from current and prospective clients- Develop relationships with the customers to maximise satisfaction and engagement- Manage the customer expectations to ensure a transparent service- Processing customer orders on the systems - raising of work orders for production- Keep the CRM system updated with customer information and correspondence- Discuss costings, products, and availability with the customers- Collaborating daily with the manufacturing, logistics and sales teams to ensure orders are fulfilled.- Dealing with any customer complaints- Process all the relevant documentation relating to the customer and order- You must have extensive telephone service experience - this is essential for the role- Ideally your phone experience will be within a manufacturing, industrial or logistics setting- Possess excellent communication and interpersonal skills- Have a good knowledge of Outlook and Excel- Be a team player but able to work on own initiative- Ability to manage workload and priories tasks

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