Customer Service Advisor

3 weeks ago

Wrexham, United Kingdom Page Personnel - UK Full time

Permenant Position
- Immediate Start

**About Our Client**:
Our clients customer service team consistently strives to provide an outstanding level of service, always taking a proactive and positive approach to guarantee customer satisfaction. Their customers are the driving force behind their business, propelling all their future successes.
- This includes responding to queries related to all our products
- The primary objective is to provide effective resolutions to customer issues on the first attempt, demonstrating active listening skills to swiftly gather crucial information, even in challenging situations.
- Working collaboratively with colleagues, the role involves identifying and monitoring query trends, consistently suggesting improvements to enhance our services and ensure the utmost customer satisfaction.
- Meeting customer's needs is paramount, offering valuable advice and support, and going the extra mile to ensure their happiness, encouraging them to recommend and return in the future.
- Furthermore, the position involves various administrative tasks, such as preparing and processing courier shipments.

**The Successful Applicant**:
You consistently exhibit a high level of professionalism and possess the charisma, energy, and genuine interest to effortlessly establish rapport with customers, fostering long-term relationships.

Your enthusiastic and positive attitude allows you to embrace challenges and thrive in dynamic situations.

Your communication skills, whether written or verbal, are exceptional, and you demonstrate a keen eye for detail.

You excel in fast-paced and ever-changing environments, finding motivation in such settings.

Your confidence empowers you to make real-time decisions, think on your feet, and take initiative when needed.

Proficiency in MS Word, MS Excel, and Outlook is a given for you.

**What's on Offer**:
Join our dynamic and enjoyable team, working in a positive and vibrant work environment.

Experience team building and social events that range from exciting Summer and Christmas Parties to engaging activities like Go karting, paintballing, quiz nights, and more

Enjoy an additional day off to celebrate your birthday.

Accrue additional holidays as a reward for your length of service, earning an extra 5 days off.

Benefit from health and wellbeing programs, specifically designed to support your mental health and overall wellbeing.

Participate in charity events, as we strongly believe in giving back to the community, and proudly support local charity Hope House, among others.

Stay active with our Bike to Work scheme, helping you maintain a healthy lifestyle.

Celebrate your employee loyalty milestones with exciting rewards and surprises.

Enjoy employee discounts, allowing you, your friends, and family to avail of special discounts on our extensive product range.
- Contact
- Charlotte Lynch
- Quote job ref
- JN-082023-6140811
- Phone number
- +44 151 255 3768

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