Customer Service Advisor

2 weeks ago

Wrexham, United Kingdom Smartsearch Recruitment Full time

Customer Service Advisor, based on the Wrexham Industrial Estate, Salary £24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking.

We have an exciting opportunity for a Customer Service Advisor to work for a market leading manufacturing company on the Wrexham Industrial Estate. The purpose of the role is to provide first class customer service to their loyal and valued customers (retailer opticians), through proactive calls, input of orders and answering of questions and queries. Full training provided.

Candidate requirements:

  • Have previous experience in a Customer Service Advisor or similar role.
  • Experience / knowledge of optical environment would be beneficial but is not essential.
  • A good team player with a positive attitude, who displays high integrity, honesty and deep sense of caring for the success of the company and the employees.
  • Highly customer focussed with the ability to work under pressure and problem solve. 
  • Good IT skills to be able to input orders and data accurately.

Customer Service Advisor Key duties:

  • To ensure KPI for incoming calls is reached.
  • Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers (opticians).
  • Liaising with Customer Services Section Leader and Business Development Manager to ensure that any complaints are dealt with effectively and in a timely manner.
  • To answer technical questions relating to dispensing of optical lens.
  • Communicate product/service/promotions prior to launch.
  • Ensure that all orders are input on the same day as received.
  • Pro-active retention calls to actively encourage non active customers/potential customers to begin spending.

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

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