Customer Service Administrator

2 weeks ago

Wrexham, United Kingdom WestRock Full time

**T**he opportunity**:
To process the orders for key customer accounts as accurately as possible and also have the responsibility to ensure all jobs are checked according to the plan to ensure they can proceed into production without delay.

**How you will impact WestRock**:

- Manage the day-to-day order requirements and enquiries from a specific range of customers, achieving effective workload prioritising and the timely and accurate processing of customer orders to meet customer lead-times.
- Establish and maintain customer specification files.
- Understand and follow Standard Operating Procedures for order processing and customer communication.
- Contribute to achieving individual account and departmental objectives.
- Processing orders
- Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
- Carrying out VWT checks along with making updates to VWT / jobs or estimating, that relate to any technical aspects of the order
- Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
- Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
- Support colleagues in training and continuous improvement activities.
- Stock allocation maintaining a last in first out process.

**What you need to succeed**:

- Relevant experience in a similar role or demonstrable commercial awareness
- Minimum 1 years Customer Service experience
- Organised approach to administration tasks i.e. filing, collation of information
- Able to prioritise tasks / enquiries from different sources
- Proficient in Microsoft Office Suite Programmes
- Proven experience of working to high quality standards
- Able to process and understand technical information
- Strong problem-solving skills
- Ability to prioritise, work under pressure and manage time effectively

**What we offer**:

- Corporate culture based on integrity, respect, accountability, and excellence
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work

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