Customer Support Representative

2 weeks ago


Belfast, United Kingdom ENVISAGE ASSOCIATES LIMITED Full time

**About us**

ENVISAGE ASSOCIATES LIMITED is a small business in Belfast. We are professional, agile and innovative.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Relaxed atmosphere

Customer Support Representative

**Duties**:

- Provide accurate and helpful information to customers regarding products, services, and policies
- Assist customers with order placement, tracking, and returns
- Troubleshoot and resolve customer issues and complaints effectively
- Escalate complex or unresolved issues to appropriate departments for further assistance
- Maintain customer records and update information as needed
- Collaborate with cross-functional teams to improve customer experience and satisfaction

**Experience**:

- Previous experience in a customer service or support role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using customer support software and systems
- Knowledge of product or industry-specific terminology is a plus

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: £25,910.00-£27,437.00 per year

**Benefits**:

- Flexitime

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



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