Call Centre Agent
7 months ago
Job Description: Call Center Representative - Emergency Maintenance Business covering the UK for Plumbing, Drainage, Pest Control, Electrics, Locks and Heating.
**Responsibilities**:
- Conduct outbound calls to engineers to allocate them emergency maintenance jobs
- Provide excellent customer service by addressing customer inquiries and resolving issues
- Maintain accurate and detailed records of customer interactions and transactions
- Meet or exceed individual and team performance goals
- Collaborate with team members and supervisors to improve call center efficiency and effectiveness
**Requirements**:
- Previous experience in a call center or customer service role is preferred but not required
- Excellent verbal communication skills with the ability to actively listen and respond to customer and engineer needs
- Strong problem-solving skills to address customer inquiries and resolve issues effectively
- Ability to work in a fast-paced environment and handle a high volume of calls
- Proficient computer skills
- Ability to multitask, prioritize tasks, and manage time effectively
**Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.**
To apply, please submit your resume along with a cover letter highlighting your relevant experience and qualifications.
**Benefits**:
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Southend-On-Sea: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: ERG1
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