Call Centre Team Leader

6 months ago

StocktononTees, United Kingdom Portakabin Full time

**Role: National Call Centre Team Leader**

**Salary: £28,000 + Bonus**

**Location: Stockton-on-Tees, TS18 2PA**

You’ll be a determined and confident leader, looking for an opportunity to join an established and successful team based in Stockton-on-Tees. With a background in either customer services or telemarketing, you will be confident working well under pressure and towards tight deadlines.

As a National Call Centre Team Leader, you’ll lead the day-to-day running of the National Call Centre, generating additional opportunities by supplementing existing business development activity. You’ll also work closely with the Business Development manager and wider marketing team on current events that could be implemented as tactical campaigns.

At the core of everything, you’ll be a strong people manager, who will invest the time to coach and develop your 6 direct reports within the national call centre team. You’ll be responsible for driving your team to achieve set targets, whilst creating a culture of continuous improvement by reviewing their results and ways of working. Whilst the role is based from our office in Teesside, there is a requirement for some travel to our Head Office in York and other areas of the business across the UK.

**As a Call Centre Team Leader, you will have**:

- Proven experience in team management, including coaching
- Substantial previous customer service experience
- Solid experience with various software packages (Including MS Excel and PowerPoint)
- The confidence to work independently and drive new initiatives
- The ability to quickly establish strong, professional working relationships

Even if you do not match all our ‘ideal’ criteria we would still be very keen to receive your CV as we love developing our people and may feel that you could be developed into this role.

**Why Portakabin?**

Our company values are at the heart of everything we do. Our strong positive culture and approach maintains our business successful.

Do you share our company values?
- Teamwork - We give everyone a voice
- Integrity - We keep our promises
- Commitment - We deliver the extraordinary
- Innovation - We inspire new thinking

As innovators in the science of building, we provide modular buildings for hire and sale, as well as supplying refurbished buildings and construction site accommodation. We deliver building solutions for organisations of any size, in sectors ranging from manufacturing, education, and health to transport, utilities, and construction.

Portakabin now employs more than 2,000 people across ten European countries.

**You will receive**:

- Option to buy 5 additional days of annual leave per year
- Working flexibly principles
- Contributory pension
- Cycle to work scheme
- Employee Benefits program (discounts at 100’s of shops, gyms, restaurants, and holidays)

As a Portakabin Employee, you will also be able to access a range of dedicated health and wellbeing services, a chance to give back to your community with an annual volunteering day off, and fully funded professional qualifications There is also a great opportunity for career progression within Portakabin.

**What’s next?**

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

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