Call Centre Management Supervisor

1 day ago


StocktononTees, Stockton-on-Tees, United Kingdom Practice Plus Group Full time

Call Centre Operations Leadership Role

We are seeking a highly skilled and experienced Operations Leadership professional to join our team. As a Call Centre Management Supervisor, you will be responsible for leading the call centre operations team, providing training, coaching, and mentoring to ensure the team's competencies are maintained.

The successful candidate will support the national team as required, ensuring attainment of all required key performance indicators (KPIs) and performance metrics while maintaining all patient safety standards.

This is a position of key responsibility for the effective delivery of Practice Plus Group's NHS 111 services. We offer a competitive salary from £31,825.66 per annum, 25 days holiday per annum, increasing with service up to 28 days per year, and great job security and support.

Main Responsibilities:

  • Provide coaching as defined within the NHS Pathways role.
  • Conduct audits in line with NQR and NHS Pathways CQI requirements.
  • Performance manage call centre staff to support the achievement of NQR and other service requirements of KPIs.

Requirements:

  • Good general education.
  • Ability to prioritize workload and work effectively under pressure.
  • Call Centre Supervisory and organisational skills.
  • IT Skills - Word, Excel and IT background of implementation.
  • Effective communication skills.

About Us:

At Practice Plus Group, we are committed to delivering high-quality healthcare services that make a real difference to people's lives. We are passionate about empowering individuals to take control of their health and wellbeing.



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