Boiler Customer Service Advisor

5 months ago


Epping, United Kingdom Prime Time Boilers Full time

**Job description**

Prime Time Boilers have been the go-to boiler guys since 2010, we take customer service, punctuality and workmanship very seriously, and this may also explain why we have over 2000 5 star Trustpilot reviews, 500 5 star Google reviews and over 100 10/10 Checkatrade reviews.

We are now looking for a talented and experienced Boiler Customer Service Advisor (ideally based in Essex) that shares the same vision as us, essentially, if you do not put the customer at the forefront of everything you do, then you need not apply.

**Responsibilities**
- You will have a genuine care for people and you will always strive to provide an exceptional service.
- You will have in-depth knowledge and a passion for all things boiler related, you will be able to effectively and efficiently troubleshoot issues, and you will be talented in explaining the problem/s (in layman's terms) to the customer.

**Skills And Experience**
- Excellent organisation and attention to detail.
- Excellent customer service skills
- Must be computer literate and have worked with various software packages
- Fluent English speaking and writing abilities along with an easy to understand telephone voice.
- 1+ years experience working in the boiler trade (or similar).
- Self-motivated, Friendly, presentable, thorough and with a positive attitude

**Salary**: £28,000.00-£34,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Tips
- Yearly bonus

Application question(s):

- Do you have at least 1 year's experience working with boilers?

Work Location: In person



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