Operations Assistant

1 month ago

London, United Kingdom inomed Neurocare Ltd Full time

**About the Company**

Leading Intraoperative Neuromonitoring Services company based in London is looking to appoint an enthusiastic and highly organised individual in a supporting role to the Operations department.

The company has a dedicated team of specialists in neuromonitoring to provide a high standard of medical services for spinal, vascular, brain, and other surgeries to the NHS and private hospitals. We are committed to delivering the highest level of patient care and surgeon satisfaction. Our philosophy is to work with integrity, accuracy, and precision, making patient safety the gold standard in healthcare.

**About the Role**

We are seeking a highly motivated and organised Operations Assistant to join our dynamic operations team. As a key member of our organisation, you will provide essential support and contribute to the smooth functioning of our operations department. The Operations Assistant will play a crucial role in coordinating and executing operational tasks, ensuring efficient processes, delivering exceptional customer service, and contributing to the overall success of inomed Neurocare.

To be successful in this role, you must be able to work as part of a small team, whilst independently and proactively completing tasks. Excellent organisation, efficient communication and IT skills, accuracy, and attention to detail are essential requirements for this role.

**Duties include but are not limited to**
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting with customer needs.
- Serve as the main point of contact for customers, providing professional and courteous assistance.
- Maintain a deep understanding of our products, services, and policies to provide accurate and helpful information to customers.
- Assist with administrative tasks such as sorting and distributing mail, managing office supplies, and maintaining a clean office area.
- Direct incoming inquiries or requests to the relevant team members or departments.
- Support managers with ad-hoc tasks, such as preparing reports, presentations, and coordinating meetings.
- Collaborate with the clinical and sales teams to provide administrative assistance and support on various projects.
- Complete general office administration tasks such as completing forms, booking travel arrangements, and scheduling meeting rooms.
- Assist in the coordination of logistics, including shipment tracking, inventory management, and order fulfilment to improve departmental performance.
- Support the implementation and maintenance of operational policies, procedures, and guidelines.
- Contribute to a positive and collaborative work environment, fostering teamwork and open communication.
- Continuously seek opportunities to improve customer service processes and procedures, providing feedback and suggestions for enhancements.
- Assist in planning and coordinating marketing events, such as trade shows, conferences, webinars, or product launches.
- Be the first point of contact for event delegates, responding to their inquiries promptly and providing relevant and timely information about our events.
- Collaborate with cross-functional teams to streamline operational processes, identify areas for improvement, and implement effective solutions.
- Perform accurate data entry to update and maintain various records and databases.
- Accurately enter data from various sources into our databases, ensuring high levels of speed and accuracy.

**Requirements for the Role**
- Bachelor’s degree

**Essential**
- Excellent communication skills, both verbal and written, with a strong focus on delivering exceptional customer service.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Good written and oral communications and strong interpersonal skills to deal with individuals at various levels, and on potentially sensitive matters.
- Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to work independently as well as collaboratively within a team.
- Strong attention to detail, organisational, administrative, and planning skills.
- Proactive problem-solving skills and the ability to adapt to changing priorities.
- Strong work ethic and a willingness to take on additional responsibilities as required.
- Flexibility to adapt to changing customer needs and varying work schedules.

**Preferred**
- Prior experience in an administrative or operational support role is preferred.
- Familiarity with operational tools and software systems is an advantage.
- Knowledge of basic accounting principles and experience with financial processes.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Work Location: Hybrid remote in London

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