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![Gentoo](https://media.trabajo.org/img/noimg.jpg)
Customer Voice Partner
3 months ago
**About the role**:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We are currently recruiting a Customer Voice Partner to join the Customer Voice team.
In this role you will manage the customer complaint process, liaising with the business on the details of the complaints and providing a central management service on behalf of the Group. You will develop and deliver innovative and sustainable ways to engage with customers as outlined in the Government’s Social Housing White Paper, to ensure the customer's voice influences Group decisions.
**What we are looking for**:
A full UK drivers’ licence
A successful track record in housing or property management with an understanding of Gentoo’s customers, properties, and environment. Experience in social housing is highly desirable but not essential.
Demonstrable experience in working collaboratively and building positive working relationships across all levels, internally and externally.
A high level of competency using Microsoft Word, PowerPoint and Excel.
Organisation skills with the ability to pay strong attention to detail, with excellent verbal and written communication skills.
An empathetic and compassionate approach with customers.
Effective negotiation skills with the ability to prioritise tasks effectively and accurately.
**Closing date**:
08/03/2024
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
PLACEHOLDER