Admin/receptionist
6 days ago
**Job Summary**
This role is an exciting opportunity to work into the Newcastle GP Services (NGPS) Flexible Workforce Hub (Flexipool). Flexipool is a new and expanding active bank of clinical and non-clinical staff, covering multiple roles within General Practice. The aim of Flexipool is to provide flexible working into Primary Care, to cover planned leave, existing vacancies and short-notice unplanned absence across General Practice in Newcastle.
Joining the Flexipool team provides an opportunity to work into Primary Care across Newcastle in a way that suits you and your commitments, in addition to access to training, development and support. The Flexipool can act as a gateway into primary care if you are new to working in healthcare, or as a flexible working option if you work part time or have recently retired, and would like to stay involved and continue to develop your skills.
This role is offered on a 0 hours contract, and working hours are flexible and negotiable depending on your availability and practice vacancies. The job location will be varied across practices and services in Newcastle, and we will work with you to match an appropriate role to your location preferences.
Benefits include: joining a forward thinking and friendly team, flexible working options across a range of locations in Newcastle, access to training and support and time and a half pay for Saturday Enhanced Access shifts.
This position is open to rolling recruitment, and therefore applicants may be contacted before the closing date.
**Overview of Our Organisation**
Newcastle GP Services (NGPS) is the GP federation for Newcastle-upon-Tyne. We are a member organisation for 27 out of the 30 general practices in Newcastle. Our role is to support them to provide excellent clinical care and a positive patient experience.
We’re a skilled team of non-clinicians and clinicians with significant experience working in healthcare. We help practices work at scale across Newcastle, providing targeted and effective patient care and innovative methods of working to improve quality and efficiency.
You will be responsible for administrative functions, including but not limited to:
- Reception duties - providing a positive patient experience, information, advice and signposting
- Handling clinical specimens - ensuring correct details and appropriate handover
- Appointments - use GP systems to book, manage and cancel appointments
- Patient record management - record all patient contacts and ensure timely and accurate data entry
- Ensure escalation of issues or urgent clinical cases to the appropriate person
- Patient administration and filing - support patients with paperwork, registration and record management
- Results - use of clinical systems to respond to patient result requests
- Printing, scanning and photocopying - ensuring information is uploaded to records
- Workflow - processing letters and ensuring continuity of care
- Prescriptions - including repeat prescriptions
- General administrative duties
- Handle sensitive and confidential information
- Recognise and report issues relating to safeguarding vulnerable children and adults
**Person Specification**
**Qualifications**
- Educated to GCSE level or equivalent
**Skills**
- Strong IT skills, including use of Microsoft Office
- Excellent verbal and written communication skills
- Ability to work as part of a team
- Excellent time management and ability to work under pressure
**Experience**
- Patient/ Customer facing work experience (ideally within General Practice/Primary Care)
The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role, which may vary across practice locations.
**Disclosure and Barring Service Check**
**Job Type**: Zero hours contract
**Salary**: £10.00 per hour
COVID-19 considerations:
Current Covid-19 restrictions and guidance in healthcare settings apply.
Ability to commute/relocate:
- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: NGPS0001
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