Customer Support

4 weeks ago

Coventry, United Kingdom Amity Fitness Ltd. Full time

**“IF YOU HAVE ENTHUSIASM, GREAT COMMUNICATION SKILLS, AND A SMALL UNDERSTANDING OF THE FITNESS INDUSTRY, I HAVE A WELL-PAID, FUN AND FULFILLING CUSTOMER SUPPORT & MARKETING COORDINATOR POSITION JUST FOR YOU”**

First of all, thanks for taking the time to visit this advert. I hope that you have precisely what I need so that I can take this ad down immediately and put you to work in the fun and rewarding position I have available.

Let me tell you about me, my company and the role.

My name is Sam Opie and I'm the Managing Director of a Fitness & Nutrition company called Amity Fitness in Coventry, West Midlands.

Amity's mission is to improve the physical and mental wellbeing of people in our local area, helping them to fall in love with the process of working on their health and fitness. We understand and experience daily the impact our program has on our members' mental and physical wellbeing.

Finally, we firmly believe and embody the approach that this is a lifestyle, not a short term process, so we do all we can to build and promote our community, from our regular social events, to entering teams into fun-focused fitness competitions, and finally our yearly fitness retreats we run around Europe specifically for our members.

We are changing the status-quo for many people that, going to the gym is a tedious chore that "should" be done. Instead, our members truly love their time with us and want to keep coming back for more.

In doing so, we have created something that is changing lives for good

**But more people need our help**

I’m looking for an enthusiastic and self-motivated person to join our team to enable us to support more people on a larger scale.

If you are hired for this position, you’ll be the first interaction potential members have with our business and, as I'm sure you're well aware, first impressions are everything

But through your professionalism and strong communication skills, you'll be the first step on our members transformation journey.

**WHAT WE DO...**

We currently offer a goal-focused, small-group-orientated nutrition and fitness programme that guides, motivates, and supports local men and women to change their lives in a fun and sustainable manner.

All clients start their journey with us through our 4-week Foundations Program where they receive 3 small group personal training sessions each week, along with nutrition coaching and body diagnostic assessments.

On completion of the Foundations Program, members will have the opportunity to join our long-term transformation program

**TASKS YOU'LL BE EXPECTED TO PERFORM**
- Initiate contact with potential members to nurture leads from our sales and marketing campaigns and provide them with additional information on our membership and short term challenge programmes.
- Schedule and undertake regular aftersales support calls with members to engage and follow up on and/or seek valuable feedback to actively support membership retention.
- Scheduling onboarding appointments with new members, Use and update our online systems such as: CRM; Scheduling; Communications; Spreadsheets / analytics.
- Management of our session booking platform based on coach availability and schedules.
- Working with our coaches to Create content on wellbeing and nutritional advice for use within our marketing and engagement campaigns on our social media platforms.
- Exporting and interpreting data on membership attendance and responses to engagement campaigns.
- Exporting data regarding recurring membership payments and incorporating this into our financial database for forecasting visibility and reporting.
- Organising regular member retreats including booking of flights, accommodation and activities.
- Work directly with the Managing Director to support and assist all aspects of their daily work routine, including diary management (scheduling meetings, appointments) project planning, task prioritisation, as well as liaising and maintaining effective communications across a variety of end-users and key stakeholders.

**THE "MUSTS"**

These are the skills and expectations required to qualify for this position:

- Exceptionally organised and good with IT systems and administrative tasks
- Previous experience in an administrative or customer service role, ideally in a sales driven environment.
- Willing to learn and evolve into this position
- Target / KPI Driven
- Willing to work in a team (No Mavericks here, thanks)
- Able to work a variety of different times (Weekends, mornings, evenings, etc) though a consistent working schedule will be created.
- Not afraid of hard work

**BONUS SKILLS**
- Previous experience in the fitness industry in either a sales or coaching role.

**WHERE YOU'LL BE WORKING**

We are currently waiting to move in to a new office, and the majority of this role will be based from here, with small flexibility to work from home. Until then, we have a shared working space in Coventry from which we will use, as well as home ba

  • Customer Service Advisor

    2 days ago

    Coventry, United Kingdom Reed Business Support Full time

    **Position**: Customer Service Advisors **Salary**: £10.34 P/H **Contract**: Permanent Contracts **Location**: Coventry.CV3. Office based. **Working Shifts**: 9.00am - 6.00pm **Reed Specialist Recruitment** are delighted to be supporting a local Coventry company that are regularly looking out for call centre **Customer Service Advisors**. Our client...

  • Customer Service Advisor

    6 days ago

    Coventry, United Kingdom Reed Business Support Full time

    **Position**: Customer Service Advisors **Salary**: £10.30 p/h - £12.00 p/h (department dependant and skills required) **Contract**: Permanent Contracts **Location**: Coventry. Office based. **Working Shifts**: FT (37.5) and PT (20 or 25) - Various shifts available **Reed Specialist Recruitment** are delighted to be supporting a local Coventry company...

  • Customer Service Advisor

    3 days ago

    Coventry, United Kingdom Reed Business Support Full time

    Reed are working in partnership with a global, well-established payment solutions company. We are recruiting for Customer Service Advisors to join them at their site at Binley Business Park in Coventry. This exciting opportunity is ideal for anyone who is looking to start their career in Customer Service and is looking for a full time, permanent...

  • Customer Support Specialist

    1 month ago

    Coventry, United Kingdom Consult Energy Full time

    Customer Support Specialist Consult Energy are working with a leading provider of energy services in the UK, dedicated to delivering exceptional customer experiences and innovative solutions. With a commitment to sustainability and customer satisfaction, they are at the forefront of shaping the future of the energy industry. Position Overview: Customer...

  • Customer Support Specialist

    1 month ago

    Coventry, United Kingdom Consult Energy Full time

    Customer Support SpecialistConsult Energy are working with a leading provider of energy services in the UK, dedicated to delivering exceptional customer experiences and innovative solutions. With a commitment to sustainability and customer satisfaction, they are at the forefront of shaping the future of the energy industry.Position Overview: Customer Support...

  • Customer Support Coordinator

    1 month ago

    Coventry, United Kingdom Apex Recruitment Services Full time

    Coventry 8.30 am - 5.00 pm (Flexible hours after training period - e.g., 8.00 am - 4.30 pm) Competitive salary + Quarterly Bonuses based on company performance + other benefits Hybrid remote: 4 days in the office and one day working from home (following initial probation period) As a result of business growth, an exciting opportunity has become available...

  • Customer Support Coordinator

    7 days ago

    Coventry, United Kingdom Brellis Recruitment Full time

    Customer Support CoordinatorWelcome to an exciting opportunity in the heart of Coventry!We are currently seeking a talented individual to join our team as a Customer Support Coordinator. If you have a passion for providing exceptional customer service and thrive in a dynamic environment, this role could be the perfect fit for you. Join us as we continue to...

  • Customer Service Advisor

    5 hours ago

    Coventry, United Kingdom Reed Business Support Full time

    _Reed are working in partnership with_ a _global, well-established payment solutions company and are recruiting for Customer Service Advisors to join them at their site at Binley Business Park in Coventry._ - You will be specifically dealing with Disputes & Chargebacks, _researching and resolving customer disputes and chargebacks through their credit cards....

  • Customer Support Advisor

    1 month ago

    Coventry, United Kingdom Brook Street Full time

    Customer Support Advisor Coventry £20,319 salary (pro rata) 5 month FTC Wednesday-Friday 22.5 hours Hybrid (1 day per week in the office after training is complete) Brook Street are looking for a customer support advisor to join our client for approximately 5 months on a part time basis in Coventry. Duties - Be committed to delivering exceptional customer...

  • Customer Service Advisor

    1 month ago

    Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. Working 8am to 5pm Tuesday to Saturday. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone customer service not Retail or Food customer service backgrounds. You will...

  • Customer Service Advisor

    4 weeks ago

    Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. Working 8am to 5pm Monday to Friday. Flexibility to work weekends, with notice, is desirable. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone customer service not...

  • Customer Support Coordinator

    1 week ago

    Coventry, United Kingdom Brellis Recruitment Full time

    Customer Support Coordinator Welcome to an exciting opportunity in the heart of Coventry! We are currently seeking a talented individual to join our team as a Customer Support Coordinator. If you have a passion for providing exceptional customer service and thrive in a dynamic environment, this role could be the perfect fit for you. Join us as we continue...

  • Customer Support Coordinator

    1 week ago

    Coventry, United Kingdom Brellis Recruitment Ltd Full time

    Customer Support CoordinatorWelcome to an exciting opportunity in the heart of Coventry!We are currently seeking a talented individual to join our team as a Customer Support Coordinator. If you have a passion for providing exceptional customer service and thrive in a dynamic environment, this role could be the perfect fit for you. Join us as we continue to...

  • Customer Support Specialist

    1 month ago

    Coventry, United Kingdom Contechs Full time

    **Position Title: Customer Support Specialist** **Duration: 12 Month Rolling Contract** **Location: Whitley** **Division: Sales & Marketing** **Working for our high profile client in the Automotive Business.** **£21.70 per hour (inside IR35 - Umbrella Rate)** **Position Description**: - As a Customer Experience Advisor, you'll be a knowledgeable...

  • Customer Support and Technical Support Advisor

    2 weeks ago

    Coventry, United Kingdom Cygnus Systems Full time

    **Role Title**: Customer service / Technical Support Advisor **Location: Coventry, CV5 9RN** - Applicants should be with in a sensible communicable distance from **Coventry, CV5** - Office based 8am - 5pm **Full time** **A. Job description**: As a Customer / Technical Support Advisor, your primary responsibility is to provide prompt and efficient...

  • Customer Support Advisor

    1 month ago

    Coventry, United Kingdom Adecco Full time

    Market leading multi-brand operational leasing organisation are looking to recruit 2 x Customer Support Advisors, one on an ongoing basis and another covering sickness for a minimum of 3 months. These roles are hybrid working 4 days from the office in Coventry, the other day can be worked from home. **The Opportunity** The customer care specialist will...

  • Helpdesk Customer Support

    7 days ago

    Coventry, United Kingdom MSX International Limited Full time

    Helpdesk Customer SupportUp to £28,000Hybrid - 40 hours per week6-month fixed contractWhitley, CoventryDo you like helping customers?MSX International has the job for you!At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and...

  • Customer Support Advisor

    5 days ago

    Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...

  • Customer Support Advisor

    7 hours ago

    Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...

  • Customer Support Advisor

    7 hours ago

    Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...