See more Collapse

Metering Advisor

4 weeks ago

Nottingham, United Kingdom Yü Energy Full time

**Description**:
**Reports to**: Metering Coordinator

**Location**: Nottingham Head Office

**Working hours**: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Metering Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have a ‘Can-do’ attitude and transfer skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need From Yü**:

- Ensure that all Metering Queries are dealt within agreed SLA’s.
- Builds strong relationships with other teams across the business.
- Maintain continuity of Metering work by documenting & communicating required actions to management; identifying irregularities in processes & shaping continuing needs.
- Liaison with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer.
- Ensure business processes are robust.
- Provide Solutions to the broad range of written and verbal enquiries raised by customers
- Ensure that all customer queries are managed, resolved and closed within agreed timescale
- To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.
- To monitor, action and escalate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.

About
**About Yü**:
If you have what it takes, you could be just what we’re looking for
- Experience within the Energy Industry preferred but not essential
- Great communicator - you have first-rate communication and interpersonal skills
- Good Organisation - Able to organise own/team workload & plan ahead
- Good verbal / numerical skills.
- Ambitious - you don’t just want another job, you want a career opportunity
- Analytical - naturally curious, immaculate attention to detail
- Motivated - you have a “can do” attitude and love to see success
- Team player - you enjoy working closely with a team to help them develop
- Flexible - you’re a strong team player who can adapt as the role and business develops
- Confident in handling written correspondence and inbound/ outbound calls
- Requires high standards of accuracy and attention to detail
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

**Yü Come First**:
We have a wide range of benefits for our employees including:

- 24 days annual leave + bank holidays
- Annual leave purchase
- Learning and development opportunities
- Employee perks and support
- Recognition and reward
- Day off on your birthday
- Death in service and critical illness cover
- Plus many more

YUIndeed

**About Yü Energy**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

We have other current jobs related to this field that you can find below

  • Metering Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Yü Group Full time

    About the Company and the Position: Yu Energy is rapidly expanding its Metering Team within the Operations Department in Nottingham due to continuous success and growth. The company is creating an exciting opportunity for a Metering Advisor to ensure an excellent standard of service for Yu Energy customers. This role calls for a proactive individual with...

  • Metering Advisor

    3 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for a Metering Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires somebody to have a...

  • Metering Advisor

    2 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Metering Coordinator **Location**: Nottingham NG8 6PY **Working hours**: Monday to Friday, 37.5 hours a week Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Metering Advisor, ensuring an excellent...

  • Metering Advisor

    4 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    DescriptionReports to: Metering Coordinator   Location: Nottingham NG8 6PY Working hours: Monday to Friday, 37.5 hours a week  Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Metering Advisor, ensuring an excellent standard of...

  • Metering Advisor

    2 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    DescriptionReports to: Metering Coordinator   Location: Nottingham NG8 6PY Working hours: Monday to Friday, 37.5 hours a week  Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Metering Advisor, ensuring an excellent standard of...

  • Smart Metering Advisor

    1 week ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Smart Metering Manager **Location**: Nottingham **Working hours**: Monday to Friday, 37.5 hours a week We are looking for a Smart Metering Advisor to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular...

  • Settlements Advisor

    3 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Settlements Manager **Location**: Nottingham Head Office **Working hours**: Monday to Friday, 37.5 hours a week **Salary**:£23,000 - £25,000 Based in Nottingham, we are looking to expand our Settlements Team due to continued success & growth and have created an exciting opportunity for an experienced industry...

  • Contact Centre Advisor

    3 weeks ago

    Nottingham, United Kingdom CCR Recruitment Group Full time

    Customer Service Advisor Location: Nottingham Salary: £25,000 (Plus excellent bonus and benefit package) Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed) Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring...

  • Senior Smart Advisor

    1 week ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: Based in Nottingham, we are looking to expand our Smart metering Team due to continued success & growth and have created an exciting opportunity for an experienced Senior Smart advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires somebody to have experience in Smart...

  • Settlements Advisor

    2 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: Based in Nottingham, we are looking to expand our Settlements Team due to continued success & growth and have created an exciting opportunity for an experienced industry professional, to help support and optimise our Settlement performance within the industry. It would be desirable if you had energy industry experience, due to the nature of...

  • Settlements Advisor

    1 week ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: **Reports to**:Settlements Manager **Location**:Nottingham Head Office **Working hours**:Monday to Friday, 37.5 hours a week Based in Nottingham, we are looking to expand our Settlements Team due to continued success & growth and have created an exciting opportunity for an experienced industry professional, to help support and optimise...

  • Senior Smart Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Yü Group Full time

    Description:Based in Nottingham, we are looking to expand our Smart metering Team due to continued success & growth and have created an exciting opportunity for an experienced Senior Smart advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.This role requires somebody to have experience in Smart metering...

  • Customer Service Advisor

    3 weeks ago

    Nottingham, United Kingdom Capita Full time

    **Salary**: £23,000 per annum Hours: 37.5 hours per week Contract: Permanent Location: Discovery House, Ruddington, NG11 6JW Shifts: Monday to Friday shifts between 8am - 8pm plus 1 weekend a month Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. As a Customer Service Advisor...

  • Pay As You Go Advisor

    4 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Senior Smart Advisor / Smart Metering Manager **Location**: Nottingham Head Office **(Office Based role only)** **Working hours**: Monday - Friday. 25 hours per week, between the hours of 9.30am - 2.30pm. **Salary**: £22,000 Pro rata’d Based in Nottingham, we are looking to expand our Metering Team due to continued...

  • Pay As You Go Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Yü Group Full time

    Description:Reports to: Senior Smart Advisor / Smart Metering ManagerLocation: Nottingham Head Office (Office Based role only)Working hours: Monday - Friday. 25 hours per week, between the hours of 9.30am - 2.30pm.Salary: £22,000 Pro rata'dBased in Nottingham, we are looking to expand our Metering Team due to continued success & growth and have created an...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Capita Full time

    **Salary**: £23,000 per annum Hours: 37.5 hours per week Contract: Permanent Location: Discovery House, Ruddington, NG11 6JW Shifts: Monday to Sunday shifts between 8am - 8pm plus working 1 in 3 weekends per month. As a 24/7 operation, flexibility is required in addition to working bank holidays. You will work both early and late shifts as required to...

  • Settlements Manager

    4 weeks ago

    Nottingham, United Kingdom Rullion Full time

    Industry Settlements ManagerBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.NottinghamUp to £55k DOERullion are working with a leading energy supplier, committed to providing reliable and sustainable energy solutions to their customers. The client is looking for a highly skilled and...

  • Settlements Manager

    4 weeks ago

    Nottingham, United Kingdom Rullion Full time

    Industry Settlements ManagerNottinghamUp to £55k DOERullion are working with a leading energy supplier, committed to providing reliable and sustainable energy solutions to their customers. The client is looking for a highly skilled and experienced professional to join our team as Industry Settlements Manager.As an Industry Settlements Manager, you will be...

  • Pay As You Go Advisor

    2 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: Based in Nottingham, we are looking to expand our Metering Team due to continued success & growth and have created an exciting opportunity to join our PAYG team, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires somebody to have an understanding of Pay As You Go Metering and...

  • Pay As You Go Advisor

    4 weeks ago

    Nottingham, United Kingdom Yü Group Full time

    **Description**: **Location**: Nottingham Head Office **Salary**: £22,000 Pro rata’d Based in Nottingham, we are looking to expand our Metering Team due to continued success & growth and have created an exciting opportunity for two part-time team members to join our PAYG team, ensuring an excellent standard of service is provided and maintained to our...